Physical Therapy Field Customer Success Manager (Client Management I) REMOTE

About Net Healthââ

Belong. Thrive. Make a Difference.ââ

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded Net Health may be the perfect place for you.âââ

A high-growthâand profitable company we help caregivers harness data for human health.âWeâalsoâhonor and respect the needs of our Net Health family and staffâwhich is why weâoffer aâwork-from-anywhere environment and unlimited PTO.âOurâwelcomingâand collaborativeâcultureâpaired with progressive benefits makesâNet Healthâthe ultimate career home!â

As a leading-edgeâSaaSâcompany in healthcare we deliver solutions that help patients get better faster and liveâmore fulfilling lives. Our software and predictive analytics coverâtheâcontinuum of care fromâhospital-to-home across various medical specialties. Come join us andâstart the next chapter of your exciting careerâwhile helping othersâtoâlive better lives.ââ

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JOB OVERVIEW

As a Field Client Success Manager (FCSM) youll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limbers technology and improve patient outcomes through Limbers market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel with an expected travel commitment of 70-80% of working time. Youll travel to visit physical therapy clinics in person helping to coach clinicians and staff on best practices for success with Limbers RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are ultimately providing patients with comprehensive care in-clinic and at-home. Limbers RTM solution has demonstrated exceptional results with increasing home exercise adherence improving overall patient outcomes while decreasing downstream healthcare costs (e.g. avoidable surgeries injections and opioid use)

The Field Customer Success Manager (FCSM) is a critical hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of this role youll visit clinics that partner with Limber working one-on-one with clinicians regional and clinic leadership and their clinic staff to help them achieve success with adopting RTM into their practices. Youll build deep relationships identify barriers to adoption and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better more connected way of delivering care and improving patient adherence.

RESPONSIBILITIES AND DUTIES

• Full-time role traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
• Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
• Deliver in-person support coaching and training to clinicians regional and clinic leadership and front-office staff on Limber workflows and platform tools
• Analyze usage metrics and develop strategic action plans to improve performance and engagement
• Serve as the on-the-ground voice of the clinician surfacing feedback to internal teams to inform product and operational improvements
• Track visit outcomes and progress against client KPIs in a structured and organized way
• Support new client go-lives and implementation initiatives in the field

QUALIFICATIONS

• Licensed Physical Therapist or Occupational Therapist Required
• Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit.
• 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
• Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
• Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
• Self-starter with the ability to work independently while remaining highly accountable
• Strong problem-solving skills and ability to adapt in real time
• Highly motivated by performance and commission-based earning structures
• Comfortable with extensive travel mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
• An active drivers license in good standing is required
• Must have reliable access to a major airport for regional travel
• Bonus: Familiarity with musculoskeletal care delivery remote therapeutic monitoring EHRs or digital health platforms

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.â

Salary Range: $72000 - $90000 USD up to $20000 OTI

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidates skills experience or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.