Tier 3 Help Desk EngineerTechnician
Share
Job Location:
Maumee, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Tier 3 Help Desk Technician/Engineer
Company:Virtual Technologies Group (VTG)
Location: Maumee OH (Hybrid)
Reports To: Help Desk Manager
Department: Help Desk Operations
Travel:N/A Hybrid
Position Type:Full-Time
Employee Type: FTE
Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency productivity and connectivity. With a team of highly skilled professionals we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence innovation and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Summary
Virtual Technologies Group (VTG) is seeking a highly skilled and motivated Systems Engineer to join our growing Managed Services team. This role is ideal for candidates who have demonstrated consistent career progression deep technical curiosity and a passion for building and supporting modern IT environments.
As a Systems Engineer at VTG you will design deploy and manage infrastructure solutions across a wide range of client environments. Youll work with Windows Server virtualization platforms networking technologies and cloud-integrated systems while helping clients modernize and secure their IT operations. Candidates who maintain home lab environments experiment with new technologies and continuously push their technical boundaries will excel in this position.
Minimum Qualifications
- 35 years of hands-on IT experience in systems administration infrastructure engineering or MSP support roles
- Demonstrated career progression or long-term growth within a single organization
- Strong experience deploying configuring and managing Windows Server environments (2012/2016/2019/2022)
- Working knowledge of at least one major virtualization platform:
- VMware vSphere
- Microsoft HyperV
- Citrix
- Nutanix
- Proxmox
- Solid understanding of networking fundamentals including VLANs routing switching firewalls and VPN technologies
- Experience with Group Policy (GPO) creation management and troubleshooting
- Familiarity with Linux administration (Ubuntu CentOS Debian or similar)
- Ability to document environments follow change management processes and communicate clearly with clients
- Strong problem-solving skills and the ability to work independently in fast-paced MSP environments
Preferred Qualifications
- Industry certifications such as:
- CCNA
- CompTIA Network
- LPIC
- Windows Server Hybrid Administrator Associate (AZ800)
- MCSE (legacy but valued)
- Experience with VoIP systems (SIP hosted PBX QoS configuration)
- Exposure to automation or scripting (PowerShell Bash Python)
- Hands-on experience with cloud or hybrid environments (Azure AD M365 identity management)
- Familiarity with backup and disaster recovery solutions (Veeam Datto etc.)
- Demonstrated use of home lab environments for learning testing or deploying:
- Windows Server
- Virtualization stacks
- Networking labs
- Automation workflows
- MSP experience supporting multiple clients and diverse environments
- Strong customer service mindset and the ability to translate technical concepts into user-friendly language
Why Join Us
At Virtual Technologies Group we provide more than just IT solutionswe offer a dynamic environment where you can learn grow and expand your skillset. As a leading managed services cybersecurity and IT consulting firm we support a diverse range of customers giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation collaboration and professional development. Whether youre looking to sharpen your technical expertise work with cutting-edge technology or make a real impact were committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans dental insurance vision insurance health savings accounts (HSA) flexible spending accounts (FSA) life insurance short and long-term disability insurance paid time off and holidays and a 401(k) with employer match.
EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications merit and business needs. If you require reasonable accommodation during the application or interview process please contact emailprotected.
Required Experience:
Senior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
We take care of the tech that takes care of you Request Quote What We Do Managed Services & cybersecurity Mitigating Risk, Proactive Maintenance, Stay Competitive, and Vendor Management Learn More Surveillance Experience Unmatched Security: our video surveillance services offer 24/7 m ... View more
