Full Time Bus Operator

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

Recently changes to CDL requirements took place and effective September 29 2025 only those applicants with lawful status in the United States in one of the following employment-based nonimmigrant categories will be eligible for a Non-Domiciled CLP or CDL:

• H-2A (Temporary Agricultural Workers); or
• H-2B (Temporary Non-Agricultural Workers); or
• E-2 (Treaty Investors)

• Operate surface line vehicles along assigned routes including picking up passengers collecting fares checking passes and ID cards for validity protecting revenue collected according to defined procedures sitting for extended periods of time and some exposure to vibrations noise airborne particles and fumes.
• Inspect and/or test vehicles (including but not limited to brakes lights signs doors mirrors wipers tires and horn) to ensure serviceable condition.
• Regularly climb onto side of bus and reach with hands and arms to adjust side view mirrors.
• Report and identify mechanical problems or defects to appropriate authorities.
• Operate vehicle while maintaining appropriate speed and following distance from other vehicles.
• Ensure proper signs are displayed and changed as needed during each trip.
• Clearly announce destination at service stops connecting points and at all intervals along route sufficient to permit individuals to orient themselves to their location.
• Notify Bus Control Center Dispatcher of any emergency requesting additional assistance if needed.
• Evacuate passengers if an emergency warrants action and the Inspector is not available to make the decision.
• Operate onboard fire extinguisher.
• Maintain adequate knowledge of the MBTA system to provide routine information and directions to the public.
• Refer disputes over ID validity or fare collection to the official in charge of the station producing a written report to the Superintendent if the dispute is not resolved.
• Prepare accident reports as required.
• Respond to each inquiry whether from a customer vendor or co-worker in a courteous and professional manner consistent with the Authoritys Driven by Customer Service quality standard.
• Report for duty on time and remain on duty for the duration of a scheduled work shift.
• Report to work during declared states of emergency as essential personnel.
• New Hires may be required to join an MBTA System Navigator program as part of their training where they will be asked to provide customer information and assistance as well as support other operational duties.

• Eighteen (18) years of age or older.
• High school diploma or equivalent (G.E.D).
• Valid drivers license for at least three (3) years.
• Ability to read write comprehend speak / communicate and respond to instructions orders signs notices inquiries English.
• Ability to pass interview screening process & Workforce Assessment.
• Possession or ability to obtain a valid Class B Massachusetts Commercial Drivers License (CDL) permit with General Knowledge Air Brakes and Passenger endorsements.
• Satisfactory driving record in accordance with the MBTAs Driving Record Policy.
• Satisfactory non-renew display for tickets report from the Massachusetts Registry of Motor Vehicles.
• Ability to pass the Department of Telecommunications and Energy (DTE) skill performance and road test.
• For applicants who have worked for employers regulated by the United States Department of Transportation within the previous two (2) years the ability to pass additional drug and alcohol review based on information received from those employers.
• Ability to report to work on time and to work entire assigned work shift on regular and consistent basis.

None.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.