Applications Support Engineer (M365 SharePoint & Power Platform)

Applications Support Engineer (M365 SharePoint & Power Platform)
Boston MA (hybrid)

Seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives Dropbox and SharePoint 2019 to SharePoint Online and Microsoft Teams while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.

Responsibilities

• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps Power Automate Dataverse).
• Lead migrations from Dropbox network drives and SharePoint 2019 to SharePoint Online and Microsoft Teams.
• Develop and maintain migration runbooks technical documentation and user guides.
• Collaborate with IT teams vendors and stakeholders to deliver scalable M365 and Power Platform solutions.
• Resolve migration integration and performance issues in a timely manner.

Core Technical Expertise
SharePoint & Migration

• 6 years of experience with SharePoint On-Premises (2019) and SharePoint Online.
• Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool.
• Strong knowledge of site collections permissions metadata taxonomy retention policies and governance.
• Ability to resolve common migration challenges (permissions conflicts metadata mapping broken workflows).

Security & Compliance

• Expertise in configuring SharePoint Online and Power Platform security:
  • Tenant/site-level permissions and role management.
  • Azure AD integration for identity and access.
  • Security and compliance features (DLP sensitivity labels retention).
• Ability to enforce governance and best practices while balancing usability.

Power Platform Support

• Hands-on experience supporting Power Apps Power Automate and Dataverse solutions.
• Strong troubleshooting skills for app performance broken flows and connector permissions.
• Knowledge of security roles environment strategies and ALM (Application Lifecycle Management).

Automation & Tools

• Proficiency in PowerShell scripting and PnP provisioning for automation.
• Familiarity with Azure DevOps Git or TFS for work tracking and deployments.

Documentation & Process Skills

• Skilled at producing Runbooks SOPs technical design documents and knowledge base articles.
• Ability to clearly communicate technical guidance to IT staff vendors and business partners.

Soft Skills

• Strong problem-solving abilities especially in migration and security.
• Excellent communication and collaboration skills with technical and business teams.
• Ability to manage multiple projects and support tickets simultaneously.
• Proactive adaptable and team-oriented.

Preferred / Nice-to-Have

• Bachelors degree in computer science Information Systems or related field.
• Microsoft certifications: M365 Security Administrator SharePoint Associate or Power Platform Fundamentals.
• Experience integrating M365 with third-party tools (Adobe Sign Salesforce ServiceNow ArcGIS).