Remote Technical Support
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Remote Technical Support at Measutronics
Job Responsibilities:
- Providing technical support to remote customers through various communication channels.
- Troubleshooting technical issues and providing solutions in a timely manner.
- Assisting customers with setting up and configuring software and hardware systems.
- Documenting customer issues and resolutions for future reference.
- Collaborating with internal teams to escalate complex technical issues.
- Ensuring customer satisfaction through excellent service delivery.
Essential Qualifications:
- Bachelors degree in Science Information Technology or related field.
- Strong technical proficiency in troubleshooting software and hardware issues.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Experience in providing remote technical support is preferred.
- Ability to work independently and prioritize tasks effectively.
Desired Experience:
Up to 2 years of experience in a technical support role specifically in remote customer support.
Salary & Benefits:
The salary and benefits package for this position will be competitive and based on the candidates qualifications and experience. Benefits may include health insurance retirement plans paid time off and professional development opportunities.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
