Investment Client Operations Specialist

Company:

Mercer

Description:

What can you expect:

This is an exciting opportunity for a senior candidate to join one of Mercers largest and most rapidly-growing business areas investment solutions. The successful candidate will play a key role in the operational design and collection of Client Fees.

Mercer Investment Solutions is one of the fastest growing investment solutions entities globally with a rapidly expanding client base and continued strong growth anticipated. Our fund range was launched in Europe in September 2006 and currently consists of c.140 Irish domiciled funds across 5 legal addition to the ability to provide bespoke solutions to large sophisticated clients these funds provide building blocks to support Mercers wider range of investment and risk management solutions targeting the institutional marketplace.

The Operations Unit is responsible for the on-boarding of new clients into the funds launching new funds client and fund rebalancing management of underlying investment manager changes NAV and valuation oversight fund expenses regulatory & tax oversight management of third party service providers operational infrastructure changes development and maintenance of relationships with both internal and external clients and adherence to strict risk controls.

The Client Operations team is a high performing team responsible for 2 operational pillars:

Client Fees: responsible for all client fee related matters from the review of client fee agreements operational design of new client fee models calculation and collection of client fees on a monthly/quarterly basis. Client Events: responsible for the co-ordination and execution of client events from an operational perspective including the on-boarding of new client monies onto the Mercer platform and the restructure of existing client addition Client Events are responsible for the end-to-end share class set up process and client pipeline reporting.

The successful candidates main remit will be within the Client Fees pillar with scope to broaden responsibilities into the Client Events pillar as appropriate.

We will rely on you to:

• Develop in-depth knowledge of Mercers fund structures and portfolio solutions to support the team and support delivery of BAU work items and projects.
• Develop an ethos of ownership and responsibility for work within your remit and lead by example whilst always being conscious of the risk of error and ensuring that we have appropriate controls and checks in place to achieve consistently excellent results.
• Use internal tools to identify and track changes to client legal agreements and service offerings and work with client support teams to ensure all relevant client agreements are implemented in a timely and accurate manner.
• Assist in 1) migrating client fee invoicing to our team in India and 2) building out an oversight model of support functions in India ensuring appropriate performance measurement and accountability practices are in place.
• Work in partnership with our internal and external teams to ensure assigned tasks are completed effectively with a strong focus on accuracy efficiency and professionalism always.
• Assist in reconciling accruals and processing of Investment Manager Fees on a large scale for a diverse range of sub-funds.
• Have a strong risk focus with emphasis on developing and implementing appropriate risk controls and procedures and ensure all parties are adhering to the agreed controls and standards in all client operational tasks.
• Consistently prioritize work. Identifying issues but also offering and putting forward ideas and solutions. Ensuring all issues are communicated and escalated appropriately to your manager.
• Be able to cover work items for team members during times of absence.
• Ensure supporting procedures are accurate and kept up to date.
• Develop and drive process improvement initiatives to improve quality and efficiency. Encourage team to challenge existing processes to always ensure value add and to remove any inefficiencies.
• Support the advancement of our Operating Model as we adapt to the needs of new client types.
• Identify areas for training and development and be proactive in finding ways to achieve development plans.
• Provide support to the Client Fees Lead as required on operational change risk management and overall operational planning.

What you need to have:

• Proven experience in financial services particularly asset servicing or investment management with strong knowledge of Fund Operations including Fund Accounting Middle Office and Transfer Agency.
• Ability to communicate complex issues in a simple and coherent manner.
• Strong analytical skills attention to detail and ability to manage multiple priorities.
• Ability to lead strategic client engagements resolve complex queries and drive service excellence.
• Strong proficiency in Excel.
• Adaptability to new systems and technologies.

What makes you stand out:

• In-depth understanding of European fund structures (UCITS AIFs) and asset classes (securities loans derivatives).
• Self-starter with energy proactivity and desire to see things done efficiently.
• Accuracy & attention to detail key requirements.
• Strong organisational skills with the ability to manage complex projects.
• Analytical mindset focused on risk mitigation and operational excellence.
• Resilience and ability to thrive in a fast-paced evolving environment.

Why join our team

• We support your growth through professional development engaging work and supportive leadership.
• We promote a vibrant inclusive culture where collaboration drives innovation and impact for colleagues clients and communities.
• Our global scale offers diverse career opportunities.

#MercerIS

Mercer is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $24 billion and more than 90000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color Traveller community or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.