Senior Customer Onboarding Specialist
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As a Senior Customer Onboarding Specialist (Senior COS) youll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading complex multi-Hub implementations.
Youll act as an experienced autonomous consultant for customers with sophisticated needs translating high-level business goals into clear onboarding strategies that drive time-to-value adoption and long-term success. Youll partner closely with Sales Customer Success and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.
What Youll Do
- Lead end-to-end onboarding for complex multi-stakeholder customers managing competing priorities and timelines to deliver successful implementations.
- Translate customer business goals into measurable onboarding objectives tied to activation adoption and time-to-value outcomes.
- Design and deliver scalable multi-Hub solutions aligned to advanced business processes data models and reporting needs.
- Oversee product configuration integrations training and initial campaign execution to accelerate customer impact.
- Advise customers on technical elements such as integrations APIs permissions and governance within the HubSpot ecosystem.
- Facilitate effective discovery sessions across diverse customer contexts adapting for executive technical regional or language considerations.
- Partner cross-functionally with Sales Customer Success Services and Product teams to ensure a seamless and consistent customer experience.
- Identify onboarding process gaps pilot improvements and contribute to scalable enhancements that deliver measurable results.
What Youll Bring
Required Qualifications
- 35 years of experience consulting customers through SaaS implementations and/or ongoing platform adoption.
- Proven ability to manage multiple complex implementations or service engagements simultaneously.
- Deep expertise in at least one core HubSpot Hub (Marketing Sales Service or Operations) with working knowledge across others.
- Experience advising on both technical solutions (integrations APIs) and strategic growth considerations.
- Strong communication and presentation skills with the ability to tailor messaging for technical and executive audiences.
Nice-to-Have Qualifications
- Experience supporting enterprise or multi-regional customers.
- Familiarity with data modelling reporting frameworks or CRM governance at scale.
- Experience identifying or supporting expansion opportunities for additional products or services.
- Comfort using AI-powered tools to improve efficiency insight or delivery quality.
- Experience consulting on CRMs
- Professional level of German or French
Where Youll Work
- Location: Ireland
- Work model: Flexible you can choose what works best for you (remote hybrid or office-based).
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Senior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
