Team Lead Forward Deployed Engineering (fmd)

YOUR MISSION:

As Team Lead Forward Deployed Engineering (f/m/d) at Parloa youll be on the front lines of enterprise AI adoptionleading a high-impact team of FDEs which delivers our most strategic enterprise deployments. Your mission is to ensure our consistent deployment excellence: predictable delivery strong engineering quality and fast unblocking in complex enterprise environmentswhile staying technically credible yourself.

FDEs are our in-field engineers. They build what doesnt exist yet adapt architecture to enterprise realities and engineer integrations across systems and APIs to make deployments successful. As Team Lead you make that work repeatable and reliable across multiple customer projectsthrough strong delivery leadership clear priorities and hands-on technical guidance.

IN THIS ROLE YOU WILL:

• Lead and develop the team: hire coach and grow a team of FDEs; set clear expectations; run 1:1s feedback cycles and performance development.
• Own capacity planning and staffing: allocate engineers across parallel strategic projects manage load and utilization and anticipate delivery bottlenecks early.
• Drive project delivery management: own engineering delivery across deploymentsmilestones dependencies risk management escalation paths and stakeholder alignment.
• Establish time tracking and delivery visibility: implement lightweight tracking and reporting that creates trusted insight into effort progress and capacity (without bureaucracy).
• Provide technical leadership and escalation support: guide architecture and implementation choices review designs/code when needed and unblock high-severity issues in production environments.
• Create scalable field engineering practices: build reusable patterns playbooks and standards that improve reliability maintainability and speed across deployments.
• Shape the product via field learnings: translate recurring customer needs into clear productization proposals and partner with Product/Core Engineering to reduce one-offs over time.
• Partner with customer engineering and enterprise stakeholders: collaborate directly with customer teams (architecture security platform) to deliver outcomes and build long-term technical trust.

OUR TECH STACK:

Typescript NodeJS OpenAI Microsoft Azure Kubernetes Docker Terraform MongoDB MySQL Redis Kafka MCP

WHAT YOU BRING TO THE TABLE:

• Experience level: 8 years in software engineering systems integration DevOps or data engineering roles with meaningful production responsibility.
• People leadership: proven ability to lead and develop engineers (e.g. formal management team lead responsibility coaching hiring performance growth).
• Enterprise delivery track record: demonstrated success delivering complex technical projects in large enterprise environments with multiple stakeholders and constraints.
• Technical breadth and depth: strong capabilities across backend engineering APIs cloud platforms Kubernetes infrastructure-as-code and databasesable to review designs and guide production decisions.
• Hands-on effectiveness: able to personally own and drive smaller technical workstreams end-to-end and to jump into debugging/implementation when necessary.
• Operational excellence: strong planning prioritization capacity thinking and risk management; creates delivery clarity without unnecessary process overhead.
• Customer-facing communication: confident and credible with customer engineering teams and senior technical stakeholders; clear written and verbal communication.

Strong plus: experience building or integrating AI/LLM-powered systems (agent workflows orchestration evaluation vector DBs guardrails) ideally in forward-deployed or solutions engineering environments.

WHATS IN IT FOR YOU:

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events game nights and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.

Your recruiting process at Parloa:

Recruiter video call Meet your manager Technical Interviews Bar Raiser Interview