Mission IT Operator- Springfield, VA (TSSCI w poly)
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Job Location:
Springfield, VT - USA
Monthly Salary:
$ 61100 - 122200
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site
Mission IT Operator
Springfield Virginia - TS/SCI with Polygraph
The proposed salary range for this position is: $61100 - $122200
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Percentage of Travel Required: None
Type of Travel: None
The Opportunity
You will perform as aMission IT Operatorsupporting a 24x7 government mission. You will provide direct support for detecting isolating and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.
Shift Work (12 hours a day/ 4 on 4 off (Day Day Night Night).
Responsibilities
- Responsible for resolving IT hardware and software infrastructure (servers network security etc.) issues using systems
- Analysis techniques and procedures.
- Ensure appropriate function of hardware software or system functional specifications.
- Analyzes troubleshoots and resolves issues with IT infrastructure including user systems servers storage and network connectivity.
- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
- Supports new infrastructure projects.
- Maintains all configuration documentation for assigned infrastructure.
- Master the steps required to effectively manage and prioritize incidents.
- Support in times of high call volume first-level technical support in a 24x7 world-class service center responding to inbound incidents and service requests via phone email and walk-up channels.
- Deliver frontline support for system application network and infrastructure issues ensuring fast accurate triage and resolution.
- Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment triage and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams
- Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
- Monitor recognize evaluate and correlate system and network problems.
- Responsible for maintaining a privileged user level of access across numerous high-priority systems.
- Interface daily with government and partner country senior leadership system operators and engineers at the site and across the enterprise.
- Interpret system documentation and record problems in appropriate reporting tools.
- Support after-action activities by collecting data that describes the environment at the time of the failure.
- Serve as a single point of contact for monitoring troubleshooting and anomaly resolution.
- Restart system services as needed.- Restart system hardware as needed.
- Escalate problems to Tier 2 level as required and notify mission director if priority or severity necessitates.- Coordinate with any required resources across the enterprise to resolve operational issues.
- Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support with high customer visibility into all actions and responses.
Qualifications (Please have requirements listed before submitting interest):
Required:
- Active TS/SCI with Poly required.
- Must have a current DODI 8570.01-M IAT Level II Certification Security Certification.
- Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise with customer visibility into crew-based actions and responses.
- Must be able to work a non-standard work week weekends and holidays; 12-hour shift work expected in support of 24x7 operations.
- System administration experience to include UNIX Linux and Windows platforms
Desired:
- Experience with virtualization technologies and software such as VMware
- Knowledge and understanding of Enterprise Management Systems including HP OpenView and CA-based Concord
Key Skills
- Forklift
- Calipers
- Basic Math
- Heavy Equipment Operation
- Math
- Packaging
- Mechanical Knowledge
- Paving
- Fireworks
- Clamp Truck
- Excavator
- Manufacturing
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
