Associate Claim Representative, Workers Compensation Hartford, CT

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Taking care of our customers our communities and each other. Thats the Travelers Promise. By honoring this commitment we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.


Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performance-based cash incentive awards.

Salary Range
$52600.00 - $86800.00

What Is the Opportunity
Travelers Claim Organization is at the heart of our business by providing assurance to our customers and their employees in their time of need. The Travelers Workers Compensation Claim team is committed to partnering with our business insurance customers to help their injured employees return to work as soon as medically appropriate. As an Associate Claim Rep Workers Compensation you will receive comprehensive training in claim handling customer service and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage workers compensation claims. This program can typically last up to 12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.
As part of the hiring process this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process if needed will be provided at such time as your candidacy is deemed appropriate for further consideration.
What Will You Do
Actively participate in structured training classes covering insurance policies specific claim processes systems and procedures including virtual classroom and on-the-job training.
Assist in reviewing investigating and documenting Workers Compensation claims under close supervision.
Investigate develop and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
Participate in Telephonic and/or onsite File Reviews.
Learn how to determine coverage compensability and exposure based on policy terms and claim facts.
Gather information from policyholders claimants witnesses and third-party providers.
Communicate and apprise all parties regarding claim status which may include our business customers injured employees medical providers and legal counsel.
Maintain accurate records of claim activity in claim management systems.
Achieve a positive result by returning an injured party to work when appropriate. This may include coordinating medical treatment in collaboration with internal or external resources.
Demonstrate openness to continuous learning particularly in AI and digital transformation.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers requirements within three months of starting the job.
Perform other duties as assigned.