AI Developer – Dynamics Contact Center Solutions
Share
Job Location:
Dauphin County, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
C2C/1099 No W2
Job Title-AI Developer - Dynamics Contact Center Solutions
Job Type- contract hybrid
Job Location-MiddletownPA
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| AI Machine Learning (ML) development preferably in retail or customer service environments. | Required | 5.0 | Years |
| Strong programming skills in Python and experience with ML frameworks (e.g. TensorFlow PyTorch). | Required | ||
| Proficiency in NLP tools and libraries (e.g. spaCy Hugging Face NLTK). | Required | ||
| Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services. | Required | ||
| Experience with cloud platforms (Azure) and deploying AI models in production. | Required | ||
| Bachelors or Masters degree in Computer Science Artificial Intelligence Data Science or related field. | Required | ||
| Experience with voice AI and speech-to-text technologies. | Highly desired | ||
| Knowledge of customer journey analytics and personalization engines. | Highly desired | ||
| Understanding of omnichannel retail strategies and customer behavior. | Highly desired | ||
| Experience with real-time data processing and streaming platforms (e.g. Kafka Spark). | Highly desired | ||
| Familiarity with other contact center platforms and tools (e.g. Zendesk Salesforce Service Cloud Amazon Connect). | Highly desired |
For More information please feel free to contact at
Required Skills:
AI Machine Learning (ML) developmentpreferably in retail or customer service programming skills in Python and experience with ML frameworks ().Proficiency in NLP tools and libraries ( FaceNLTK).Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI with cloud platforms (Azure) and deploying AI models in or Masters degree in Computer ScienceArtificial IntelligenceData Scienceor related with voice AI and speech-to-text of customer journey analytics and personalization of omnichannel retail strategies and customer with real-time data processing and streaming platforms ().Familiarity with other contact center platforms and tools ( Service CloudAmazon Connect).
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
