Senior Service Designer

Edmonton - Canada

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Service Designer Remote (Canada)

We are seeking Senior Service Designers to join a digital transformation initiative focused on creating efficient user-centric services. You will work in cross-functional teams to review design and improve services using human-centred design agile methods and data-driven insights.

Key Responsibilities

Conduct field research co-design workshops and prototype testing

Develop user stories journey maps service blueprints and process maps

Analyze user and employee experiences across multiple channels (web mobile in-person print social media phone)

Recommend process policy and operational improvements to enhance service delivery

Collaborate with teams to prioritize features refine backlogs and support sprint planning

Conduct usability testing iterative delivery and performance measurement

Document service strategies roadmaps and performance metrics

Requirements

Proven experience in human-centred design service design or UX for digital services

Strong knowledge of agile methodologies (SCRUM/Hybrid)

Hands-on experience with prototyping co-design workshops journey mapping and usability testing

Excellent communication collaboration and stakeholder engagement skills

Ability to analyze complex processes and design scalable user-focused solutions

Required Skills:

Proven experience in human-centred design service design or UX for digital services Strong knowledge of agile methodologies (SCRUM/Hybrid) Hands-on experience with prototyping co-design workshops journey mapping and usability testing Excellent communication collaboration and stakeholder engagement skills Ability to analyze complex processes and design scalable user-focused solutions

Senior Service Designer Remote (Canada) We are seeking Senior Service Designers to join a digital transformation initiative focused on creating efficient user-centric services. You will work in cross-functional teams to review design and improve services using human-centred design agile methods and...