Inmate Communications Specialist

Primary Purpose

The Inmate Communication Specialist is responsible for general office duties associated with the scheduling and monitoring of all inmate communication services including but not limited to mail visitation phones and tablets.

Education and Qualification Requirements

• Minimum: High School Diploma or Equivalency
• Valid Florida Drivers License
• Basic Knowledge of general office equipment
• Basic computer skills

Duties

• Coordinate/monitor visitations
• Maintain inmate visitation list
• Assist with tablet inventory
• Schedule attorney visits
• Prepare reports or affidavits
• Greet and assist visitors
• Inspect sort and distribute inmate mail to include legal mail
• Process and approve passes/reservations for family/friends visitation
• Receive route disperse telephone calls/messages
• Maintain files to include backup files
• Prepare purchase requisitions for equipment/supplies
• Other duties assigned

Job Controls and Complexities

• Report directly to supervisor
• Adhere to laws/agency policy/rules/ regulations/SOP/ procedures
• Maintain confidentiality/security of files and information obtained in the course of employment
• Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements
• Provide assistance to citizens visitors employees and other public and private entities in an effort to meet their needs and build positive community relationships/resolve complaints/address conflicts
• Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers
• Adhere to leave overtime and attendance policies/procedures (i.e. arrive promptly regular attendance at work notification to supervisor regarding absence from work due to illness or untimely incidents etc.)

Contacts

• SJSO Employees
• General Public

Grade Classification

• Entry to intermediate level work
• Performs independently under general supervision
• Work requires application of general knowledge of business practices in various situations
• Deals with problems or situations that remain stable
• Does not require independent decision making

Physical Environment

• Works in the office inside the Correctional Facility or in the off-site visitation area with indirect contact with the inmates where exposure to elements and/or pathogens is foreseeable
• Normal business hours apply; however hours are subject to vary and overtime may be necessary including nights holidays and weekends
• Sit for long periods
• See at normal range or with accommodations
• Hear at normal level or with accommodations
• Speak understandably
• Manual dexterity
• Ambulate independently
• Frequently grasp/push/pull/bend/squat/lift/carry items up to 20 lbs.
• Occasionally reach above head/kneel/walk/climb/stoop/stand/lift items up to 20 lbs.

Important Information

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel.

The list of tasks policies and proficiencies for this position as well as any statements contained within this page are considered essential. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves other employees or the public. This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations.

EFFECTIVE: 06/26/2025

History: New Job Description