Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brands everything they need to design and deliver exceptional digital experiences. Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours.

The Role

We are hiring a Head of Customer Onboarding / Launch Advisory Services for Adobe Learning Manager (ALM) a senior leadership role responsible for delivering a world-class onboarding experience accelerating Time-to-First-Value and laying the foundation for long-term customer success and expansion.

This leader will manage the team responsible for onboarding all new ALM customers and will own the strategy governance and execution of our launch motion across enterprise mid-market and partner-led implementations.

What Were Looking For

A senior professional who brings a strong blend of:

SaaS implementation leadership (preferably in learning technologies) Business analysis technical solutioning Program and project governance for enterprise rollouts Cross-functional orchestration across Product Engineering Support Sales and CSM People leadership team building skills development and leading from the front Customer-facing strategic leadership and executive presence

Core Responsibilities

• Own the complete onboarding lifecycle ensuring faster and qualitative Time-to-First Value
• Build and run structured onboarding governance SteerCo working groups success plans adoption milestones
• Partner closely with Product & Engineering to influence roadmap manage dependencies and remove onboarding blockers
• Guide customers and partners through best-practice consultative onboarding avoiding lift-and-shift approaches
• Lead the team in delivering technical configurations integrations data migrations SSO and rollout planning
• Create a culture of ownership innovation and consultative problem-solving not status-quo execution
• Drive career progression mentorship and continuous capability-building across techno-functional skills customer strategy and advisory excellence
• Create repeatable frameworks playbooks templates and operational processes to improve onboarding efficiency and scale
• Act as a trusted advisor to senior customer stakeholders including IT Learning and business leaders
• Drive alignment with Sales and CSM to support land-and-expand motions from Day 1.

Experience & Skill Requirements

• 15 years in SaaS onboarding implementation program management or solutions consulting
• Prior background in Learning Tech (LMS/LXP) or enterprise SaaS preferred
• Demonstrated ability to build and lead teams hiring developing mentoring and shaping culture
• Strong ability to translate business requirements into system configuration and technical architecture
• Proven track record of leading enterprise implementations with multi-team dependencies
• Excellent communication stakeholder influence and executive presence.

Why This Role Is Critical

This function directly shapes:

• The customers first impression of ALM
• Their speed to value
• Their renewal and expansion potential
• The level of effort from every downstream Adobe function (Product Eng CSM Support)

We need someone who can build a high-performing advisory motion operate strategically and elevate the onboarding experience across the entire customer lifecycle.

At Adobe you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race gender religion age sexual orientation gender identity disability or veteran status.

At Adobe you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race gender religion age sexual orientation gender identity disability or veteran status.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .