Carrier Program Administrator

Job Description

Reporting to the Sr. Administrative Manager the role is an individual contributor to administer system access on all company websites both for employees and clients on CSR24 including but not limited to setting up and terminating access resetting passwords assisting with access issues with carriers and troubleshooting general questions to support user needs. This role will also provide support to the Administration Lead as directed.

Responsibilities:

• Manage timely and appropriate access on all company websites to include but not limited to:
  • Create carrier logins for new employees
  • Remove terminated employees from carrier systems
• Work with CSR24 lead to help maintain client logins
• Support customer needs including both employees and client system access as applicable with password resets access issues with carriers and troubleshooting basic questions etc.
• Develop and continually support effective working relationships with employees and clients engaged with the applicable system(s)
• Provided updated agency information to carriers as requested/needed.
• Work in conjunction with the Head of Client Solutions to complete carrier agency contracts and maintain database as needed
• Maintain agency licensing information in conjunction with the Regulatory Affairs/Licensing department.
• Provide overall carrier support and assistance through written and oral communications.
• Provide support to both the Administration Lead and Head of Client Solutions as directed.
• Provide training and support to new and existing employees with respect to all Administration functions.
• Maintain high level of confidentiality when working with proprietary and sensitive data.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

• Strong organizational and time management skills along with a demonstrated attention to detail.
• Communicates and interacts positively effectively and professionally with all levels of management employees and clients both verbally and in writing.
• Ability to work in fast paced environment and meet deadlines.
• Must have a strong ability to problem-solve to help address issues or refer them to others for assistance.
• Must take initiative and be able to work well independently.
• Proficient working knowledge of Microsoft Office including Outlook Excel Word and PowerPoint with experience collaborating efficiently in M365 (OneDrive MS Teams SharePoint).

Education/Experience:

• Minimum 2 years office experience required
• At least six months insurance industry experience desired

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges
• Keyboarding & use of mouse 90% of workday majority of work in online platforms usually seated in front of multiple monitors
• Occasionally lift up to 20 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work is done in a temperature-controlled non-smoking office noise level is moderate
• Majority of all work tasks are paperless online telecommunication & video calls (on camera expectation)
• Hybrid work from a home office may be allowed as directed by your manager & with appropriate workstation/data setup

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.