Assistant Vice President (AVP), Fraud Strategy and Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The AVP Fraud Strategy and Operations is a senior leadership role in Manulife Bank reporting to the VP Operations is responsible for developing implementing and overseeing the Banks 1st line of defense fraud strategy and operational framework. This position ensures robust fraud prevention detection and response capabilities while maintaining compliance with regulatory requirements and aligning with enterprise risk objectives. The AVP will lead cross-functional initiatives to strengthen fraud controls optimize operational efficiency and drive innovation in fraud management practices.
Position Responsibilities:
Strategic Leadership:
Develop and operationalize the Banks 1LoD fraud strategy aligned with business objectives and regulatory standards.
Provide strategic direction for fraud prevention detection and mitigation programs across all fraud typologies.
Partner with Bank senior leadership to integrate fraud risk considerations into organizational planning and publish annual fraud plan.
Serve as the central point of accountability for fraud risk aligning with CEO and Board expectations for integrated risk oversight
Upgrade exec reporting to include KRI/KPI forecasts heatmaps; monthly performance packs.
Operational Oversight:
Lead fraud operations teams responsible for alert management investigations and case resolution.
Ensure timely and accurate reporting of fraud incidents to internal stakeholders and regulatory bodies.
Oversee fraud stress testing and scenario planning to assess resilience.
Governance and Compliance:
Establish and maintain governance frameworks for fraud risk management.
Adopt COSO/ACFE framework; schedule semi-annual external benchmark reviews and formal law-enforcement engagement.
Collaborate with the Global Anti-Fraud Office Bank Compliance and other oversight bodies.
Innovation and Analytics:
Drive adoption of advanced fraud detection tools analytics and automation by investing in advanced AI/ML detection; implement model governance & drift dashboards; automate triage/reporting.
Monitor fraud model performance and implement corrective actions as needed.
Identify emerging fraud trends and develop proactive strategies.
Leadership and People Management:
Build and mentor a high-performing fraud strategy and operations team.
Foster a culture of accountability collaboration and continuous improvement.
Launch certification-backed curriculum and publish competency matrix.
Required Qualifications:
Bachelors degree in Business Finance Risk Management or related field
10 years of experience in fraud management risk or compliance within financial services.
Certified Fraud Examiner (CFE) preferred.
Proven track record in strategic planning and operational leadership.
Strong knowledge of fraud detection systems regulatory frameworks and operational risk.
Advanced analytical and problem-solving skills.
Excellent communication and stakeholder management abilities
Strong strategic thinking and execution skills.
Demonstrated risk management and compliance expertise.
Proven leadership and team development capability.
Advanced data driven decision making skills.
Excellent collaboration and influence abilities.
Commitment to innovation and continuous improvement.
Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Ontario Toronto 200 Bloor Street EastWorking Arrangement
Salary range is expected to be between
$129800.00 CAD - $241200.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Exec
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
