Duty Manager
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Job Summary
At Gilpin Hotel & Lake House our passion is people our guests our team and the community we create together. As a proudly Two Michelin Key property with a MichelinStarred restaurant SOURCE at Gilpin we are recognised for exceptional hospitality meticulous attention to detail and a guest experience that feels both luxurious and heartfelt.
Were looking for a Duty Manager who embodies calm confidence natural leadership and a deep commitment to hospitality excellence.
About the Role:
As a Duty Manager youll be a key ambassador for Gilpin ensuring seamless daily operations and supporting our teams across the hotel and Lake House. Youll lead by example inspire high standards and help uphold the service excellence that earned us our Two Michelin Keys and our Michelin Star.
Your Role as Duty Manager:
Oversees the smooth running of the hotel during your shift ensuring exceptional guest service at every touchpoint.
Supports department managers with operational delivery guest relations and team coordination.
Responds proactively to guest needs resolving issues with empathy professionalism and flair.
Champions our brand standards ensuring every detail reflects the Gilpin experience.
Provides leadership coaching and operational support to team members across departments.
Maintains safety compliance and operational excellence throughout the property.
Qualifications :
What Were Looking For:
A confident communicator with a warm engaging presence.
Someone experienced in luxury hospitality or highend service environments.
Someone that is calm under pressure solutionfocused and naturally organised.
A Duty Manager who is passionate about people both guests and colleagues.
Motivation to grow develop and contribute to a culture of excellence.
Additional Information :
What We Offer:
The chance to work alongside a team of passionate professionals in a culture that celebrates creativity individuality and genuine hospitality.
A supportive dynamic and creative environment.
Opportunities for growth and development within the Gilpin family.
Meals on shift uniform and generous gratuities.
A stunning Lake District setting that inspires every day.
The pride of contributing to a property recognised with 5 AA Red Stars and two Michelin Keys.
The prestige of working within two of the worlds most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
Ready to bring your talent warmth and leadership to one of the UKs most inspiring luxury hotels then apply now.
Location: Gilpin Hotel & Lake House Windermere
Position: Full-Time Competitive Salary Immediate Start
Salary: 37000
Gratuities are allocated on a points basis depending on development tiers. Although variable average levels are projected as being 643 per month.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
