Advisory Solution Consultant Data and AI

In this role you will work in close partnership with Specialist Sales Executives Account Teams and Partners to co-design integrated outcomes-based solutions leveraging the full ServiceNow portfolio. As a Specialist Solution Consultant you are a trusted technical and business advisor leading the pre-sales experience for ServiceNows AI Data& Analytics solutions. You will engage early with C-suite and senior customer stakeholders to understand their business goals shape technical strategy and co-create compelling solution visions. Leveraging your deep platform expertise you will design and deliver tailored demonstrations proof-of-concepts and workshops that showcase our platforms potential to drive transformative outcomes.

Key Responsibilities

• Build trusted customer relationships and engage early to support shaping AI and Data strategies.
• Lead consultative discovery sessions with C-suite stakeholders to understand business challenges define requirements and co-create solution visions that align ServiceNows (Agentic) AI Data & Analytics capabilities with customers transformation goals.
• Design innovative state-of-the-art solution experiences that address specific business challenges and deliver them through impactful storytelling.
• Serve as the technical subject matter expert throughout the sales process qualifying opportunities responding to RFPs and RFIs and providing architectural guidance to ensure solutions are feasible scalable and positioned for successful adoption and expansion post-sale.
• Provide thought leadership that showcases ServiceNow innovations inspiring not only the ServiceNow community but also sales and solution consultant teams.
• Collaborate with broader Solution Consulting teams to build and present reusable yet easily tailored demonstrations hands-on proof-of-concepts and art of the possible workshops that clearly communicate technical value and business impact driving customer validation and buy-in.
• Actively drive and support regional knowledge sharing and enablement activities for customers and partners.
• Present at executive briefings industry events and partner forums to share ServiceNows vision on data analytics and AI-driven enterprise transformation.
• Regularly share document and scale best practices within the Solution Consulting team.
• Provide essential customer-based product feedback to Product Management for continuous improvement.
• Guide and mentor colleagues fostering a culture of collaboration and customer obsession.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Demonstrable 5 years of experience in solution consulting pre-sales engineering or technical consultancy focused on enterprise platforms that leverage business data through integration.
• Direct experience in data governance data lineage and data quality management with a strong understanding of best practices policies and standards is preferred.
• Skilled in architectural and value-based discussions on advanced analytics and/or AI preferably with proficiency in data-driven Agentic AI business solutions.
• Deep understanding of ServiceNow or similar enterprise cloud platforms data/analytics architectures GenAI/AI/ML concepts and the business value of digital transformation in large enterprises.
• Proven ability to engage influence and build trust with C-level and senior stakeholders especially Chief Data Officers CIOs Chief AI Officers and Enterprise Architects.
• Strong business acumen and communication skills to translate technical capabilities into clear business outcomes and value realization.
• Demonstrated track record of supporting or closing significant enterprise solutions deals including leading workshops driving hackathons creating demos/POCs and pursuing technical validation.
• Excellent cross-functional teamwork facilitation and presentation skills.
• Continuous awareness of trends in data analytics (Agentic) AI and digital transformation.
• Bachelors degree in Computer Science Engineering Data Science Business or related field experience (advanced degrees preferred but not required).
• Willingness to travel regionally (up to 3050%) to engage customers partners and internal teams.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time