Client Services Representative, Co-op

The Client Services Representative Co-op student will be responsible for handling inbound requests (email/Salesforce) from customers (both external/internal) vendors brokers and agents for active non-delinquent contracts and preparation or processing of all paperwork related to these requests. Your participation will be required in team or cross-functional initiatives ongoing process improvements projects and other duties as required. The position reports to the Manager of Client Services and the Client Services Team Leads.

Find out morehereabout how you can unleash your full potential at DLL!

Day to day:

• Respond to customer or vendor queries regarding active contracts and resolve cases as related to the inquiry
• Review contracts and investigate as required to determine scope of more involved issues in order to take necessary action and prepare required paperwork to resolve or correct customer issues
• Manage individual caseload on a daily basis following up on open cases; managing SLAs on new cases
• Participate in ongoing departmental operational projects and process improvement initiatives; working with Team Leads and Manager directly

We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.

Essentials:

• Strong interpersonal as well as written and verbal communication skills

• Must be self-directed decisive and goal oriented and comfortable working in an empowered work environment with established goals/expectations and limited step-by-step direction

• Strong relationship building skills and a team player

• Strong organizational and planning skills

• Strong aptitude for working with numbers coupled with a basic knowledge of accounting practices

• Ability to work in a very fast-paced environment

• Must be enrolled in a post-secondary education co-op program.

• Ability to work from home remotely/independently in a virtual team environment and in-person/in-office (approx. 2-3x per week)

What you will gain:

• Participation in the Learning and Development Program while you complete your placement
• Access to e-learning and skill development courses
• Regional and global networking opportunities with members
• Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries

Choose wellbeing:

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members

• Health Manage mental emotional and physical health

• Finance Provide learning opportunities to help members achieve personal financial health

• Lifestyle Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL.

Settling In:

At DLL we are many things. We are team members family members and community members. We are members of society members of different cultures and nationalities. Members of change. We each have different beliefs different passions different viewpoints talents and interests. We come from different backgrounds cultures nationalities and histories.

But for all of our differences we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration less hierarchy and honest directness that enable us to integrate ideate and innovate across country lines.

Many companies say they are European American Asian or Australian at DLL we are all these places and more.

We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Location: Burlington ON

Applicable Pay Range:

$20.00 - $23.00 per hour

DLL is considering candidates in numerous pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills years of relevant experience you possess and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range especially those with less experience or qualification.

• Deadline for the Application - January 16 2026 (Due to high volume of applications this requisition may close prior to posted close date)

• The selection process may involve an assessment

• This is a 4-month co-op opportunity

• Due to the nature of the opportunity the role is considered hybrid with the expectation to come into the Burlington office on average twice per week

• Applications via email will not be reviewed. Please apply online via our career website:

• #LI-AK1

• For more information please contact our Talent Acquisition Partner April Kim via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.