Operations Analyst

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview :

TD Legal is a team dedicated to providing legal advice and counsel to all TD business segments (Retail Wealth Insurance Wholesale Business Banking) as well as the Corporate Functions including Corporate Development Enterprise Real Estate Strategic Sourcing Treasury Global Anti-Money Laundering and Enterprise Technology & Shared Services).

Our dynamic professionals ensure compliance with the legal requirements for the Bank as a cross-border public company while providing legal advice to the business activities of TD Bank Group. If you want to be a brand ambassador while protecting and managing the risk for one of Canadas most trusted financial service providers then join our team

Job Overview:

The Operations Analyst will be a member of the Legal Operations team and will primarily support business operations related to office management and colleague services. This role is responsible for delivering a concierge-style service model while supporting access management processes for the Legal Department including onboarding and offboarding physical access and system access requests. The Operations Analyst plays a key role in ensuring operational efficiency compliance and positive colleague experience across the Legal function.

Accountabilities:

• Prioritize and manage workload effectively to meet service level agreements (SLAs) and productivity targets.

• Adhere to internal policies industry regulations and operating best practices ensuring all documentation and transactions are completed accurately and in compliance with established procedures

• Identify report and escalate operational issues risk and opportunities for process improvement.

• Support the Legal Operations Manager with departmental meetings correspondence mail and fax distribution and invoice processing.

• Ensure the office environment is operationally sound including ordering supplies and inspecting common areas meeting rooms and café spaces to address operational needs.

• Serve as the primary point of contact for building management and service providers (e.g. BGIS Cadillac Fairview and other maintenance vendors) and liaise with internal teams on operational and service delivery matters.

• Monitor day-to-day operational activities balance workloads and ensure compliance with internal and external requirements.

• Drive remediation and action plans to address business management gaps audit findings priorities or operational issues.

• Provide general administrative support as required.

• Maintain an integrated and aggregated view of operational activities across the function providing timely escalations recommendations and decision support to leadership.

• Deliver clear and consistent functional and business level communication to stakeholders and colleagues aligned with business strategies.

• Support and promote a strong work culture by identifying opportunities to strengthen processes and controls and ensuring operations remain within the Banks risk appetite

Education Qualifications and Experience

• High school diploma or more

• Must be able to be in office 5 days a week

• Excellent oral and written communication skills

• Tech-savvy and well-versed in legal enterprise software tools and applications including familiarity with matter management and e-billing systems and advanced use of Microsoft Office Suite

• Demonstrated ability to independently deliver initiatives on multiple workstreams concurrently using change management practices to facilitate transitions related to technology processes and people

• Enthusiastic self-motivated team player with a strong interest in learning creating efficient processes and seamless user experience

• Strategic decision making sound judgment and strong problem-solving skills required along with a proven track record in collaborating with diverse stakeholders and influencing change

• Highest personal & professional integrity & standards

• Maintain confidentiality

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):