Associate Distinguished Engineer Salesforce Architect (Field Service)

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Role Summary

We are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design govern and deliver scalable secure and high-performing field service solutions. The architect will define end-to-end Salesforce architecture lead complex implementations and ensure alignment with enterprise standards and business objectives.

Key Responsibilities

Salesforce Architecture & Solution Design

Define end-to-end Salesforce architecture for Field Service implementations
Design scalable solutions using Service Cloud Field Service Lightning Experience Cloud and platform capabilities
Establish architectural standards design patterns and best practices
Ensure solutions meet performance scalability security and compliance requirements

Salesforce Field Service Expertise

Architect solutions leveraging Salesforce Field Service including:
- Work Orders Service Appointments Assets and Entitlements
- Scheduling Optimization Dispatcher Console and Emergency Workflows
- Skills-based routing Service Territories and Operating Hours
- Field Service Mobile App configuration and offline capabilities
Design complex scheduling and optimization strategies for large technician workforces
Enable asset-centric service models and preventive maintenance use cases

Technical Leadership & Governance

Lead and mentor Salesforce developers admins and consultants
Review solution designs configurations and code for quality and compliance
Drive architectural governance through design reviews and documentation
Resolve complex technical issues and performance bottlenecks

Integration & Data Architecture

Design and oversee integrations with ERP Inventory IoT GIS and third-party scheduling systems
Define integration patterns using REST/SOAP APIs Platform Events Change Data Capture and Middleware (MuleSoft preferred)
Architect data migration and data quality strategies
Ensure data security sharing and compliance across integrated systems

Automation Customization & Performance

Architect automation using Flows Apex Lightning Web Components (LWC) and Validation Rules
Optimize system performance for high-volume work orders and mobile users
Define strategies for bulk processing error handling and monitoring

Agile Delivery & Stakeholder Engagement

Collaborate with Product Owners Business Analysts and business stakeholders
Provide architectural input during backlog grooming sprint planning and release planning
Translate complex technical concepts into business-friendly language
Support UAT go-live and post-production stabilization

Security Compliance & Release Management

Design Salesforce security model including profiles permission sets role hierarchy and sharing rules
Ensure compliance with enterprise and regulatory standards (e.g. SOX GDPR HIPAA where applicable)
Define CI/CD strategy and DevOps best practices using tools like Copado Gearset or Salesforce DevOps Center

Qualifications :

Salesforce Technical Skills

Deep expertise in Salesforce Service Cloud and Field Service Lightning
Strong hands-on experience with Apex LWC SOQL Flows and Salesforce APIs
Experience with Salesforce mobile and offline architectures
Strong understanding of Salesforce limits and performance optimization

Architecture & Domain Skills

Proven experience architecting large-scale Field Service solutions
Strong understanding of field service business processes: dispatching workforce management inventory and asset servicing
Experience with multi-org multi-cloud Salesforce environments

Soft Skills

Strong leadership communication and stakeholder management skills
Ability to influence architectural decisions across business and IT teams
Experience working in global distributed Agile teams

Preferred Qualifications & Certifications

Salesforce Certified Technical Architect (CTA) or progress toward CTA
Salesforce Certified Field Service Lightning Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Integration Architecture Designer
Experience with industries such as Utilities Manufacturing Medical Devices Telecom or Energy

Additional Information :

This is a hybrid position selected candidate is expected to be in our Atlanta office 1-2 days weekly

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status

Remote Work :

Employment Type :

Full-time

Role SummaryWe are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design govern and deliver scalable secure and high-performing field service solutions. The architect will define end-to-end Salesforce architecture lead complex implementations a...