Sr. Manager, Executive Communications

Freshworks is seeking a Senior Manager of Executive Communications to serve as the primary communications partner to Mika Yamamoto Chief Integrated Customer Growth Officer (CICGO) who oversees Marketing Customer Support and Small Business and Commercial Sales and Customer Success teams. 

This is a high-impact high-visibility role focused on turning business priorities into authentic executive communications that build trust in customers employees and investors. You will shape executive messaging thought leadership and drive narrative clarity across external and internal channels and audiences at a company that is reinventing the customer and employee experience with AI.

Your strategy and creativity will help amplify our companys mission to uncomplicate service and software through the voice of one of our most visible executives. As CICGO Mika is our biggest customer champion. She advocates for simplicity over complexity; a people-first approach to AI; and personal connection purpose and balance in a fast-paced tech industry.  

If youre energized by executive storytelling strategic influence and partnering closely with a world-class leader from SAP Adobe and F5 this role offers a rare opportunity to operate at the center of Freshworks growth story.  

Responsibilities

As the primary communications storyteller for the CICGO amplifying her voice across speaking engagements media and owned channels you will be responsible for: 

Establish Leading Thoughts for a Passionate Leader

• Own and drive the CICGOs thought leadership platform amid the ever-evolving tech industry ensuring she is consistently positioned with a clear differentiated and authentic point of view.
• Continuously identify new opportunities to land those points of view externally and internally in a way that reinforces Freshworks leading position in modern customer and employee experience software.
• Actively monitor and identify industry conversations in the cultural tech zeitgeist where our CICGO has opinions and insights that will help IT customer service and other functional leaders.

Support our Corporate Communications Strategy Inside and Out

• Identify proactive opportunities to elevate Mikas profile among customers partners press industry influencers and employees around company milestones such as earnings company-wide meetings product launches and customer events. 
• Anticipate corporate communication needs and risks and proactively recommend messaging strategies where the CICGO should be a voice internally and externally.
• Identify new opportunities for Mika to engage employees and lead the development of her internal presentation talk tracks company-wide and org-wide announcements.

Drive Measurable Impact on Company Perception

• Analytics and reporting are essential - youll track and report on reach engagement and follower growth to assess strategy effectiveness and make data-driven adjustments. 
• Measure the effectiveness of executive communications using engagement data feedback and business outcomes.

Maintain Consistent Executional Rigour 

• Develop high-quality written materials including messaging Q&As keynotes opinion articles and social media posts. You are a fountain of new ideas and can turn opinions into engaging and informative content that resonates with our target buyers! 
• Partner with Finance Brand Product Marketing and Strategy teams to develop an ongoing storytelling calendar for paid/earned/owned and social content and programs. 
• Partner closely with Marketing Sales Customer Product HR Office of the CICGO and Corporate Communications to ensure messaging alignment across internal and external presentations and assets.  

Qualifications :

• 812 years of experience in executive communications corporate communications or strategic content roles
• Strong business acumen and knowledge of B2B SaaS business models with experience in IT or CX industries a plus.
• Demonstrated experience working directly with C-suite executives in high-visibility fast-moving organizations.
• The ability to quickly grasp complex strategies and translate them into clear narratives with the proven ability to craft executive-ready content.
• Exceptional writing and editing skills with the ability to adapt tone and voice while maintaining authenticity. 
• High emotional intelligence discretion and sound judgment when handling sensitive information.
• Comfortable navigating ambiguity and fast-moving priorities.
• Ability to influence without formal authority and manage multiple stakeholders effectively.
• Calm proactive and solutions-oriented under pressure.
• Strong project management skills with the ability to juggle multiple priorities under tight timelines.
• High business acumen and comfort operating in ambiguity.
• Experience leveraging AI to improve workflows decision-making or insights within communications or related functions.

Success Metrics

• Improved engagement/perception with key stakeholders: employees customers press
• Content leads to inbound requests for expertise/awareness from the press
• High message resonance and memorability
• Employee sentiment 

Additional Information :

The annual base salary range for this position is $176800 - $218400. This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available. Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time