Motor Vehicle Supervisor

JOB DESCRIPTION SUMMARY:

The Jefferson County Clerk and Recorders office is the face of public service for our diverse and vibrant county. We serve voters drivers property owners business owners travelers couples getting married and so many other Jeffco residents and non-residents every day and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations:

Mission: To make government and the democratic process work forall ofJeffco. From free and fair elections to friendly service and safe record keepingwerebuilding a Jeffco that welcomes and works for everyone.

Vision:An equitable accessible trustworthy democracy for the Jeffco of today and tomorrow.

Each day we strive to turn this vision into reality and we are looking for motivated individuals to join our team and help in this work.

TheMotor Vehicle Supervisoris responsible foroverseeing the operational side of the designated Motor Vehicle Office. This role willoptimizethe operations of auto-title technicians training and management in the Department of Motor Vehicles in Jefferson County. This position involves mentoring staff in different areas of operation to ensure exceptional customer service and provide support for any complicated question or escalated conversations while conducting a variety of detailed motor vehicle paperwork and public contact work in support of the Motor Vehicle Division of the Clerk and Recorders Office.

SCHEDULE:

This position will be provided with a schedule that revolves around normal business hours and our 4-day business week (Monday-Thursday 7:00AM 5:45PM).

This position isto report on-sitein Littleton.

COMPENSATION:

Hiring Range:$32.00-$35.00/hr

Compensation will bedeterminedbased on educationexperienceand skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical dental and vision insurance; paid time off and holidays includinga starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options; and more. For more information clickherefor our Total Rewards summary.

ESSENTIAL DUTIES:

• Assistcustomers at the counter and on the phones with questions. Resolve conflicts and diffuse scenarios involving difficult customers or employees. Determineappropriate courseof action. Ability to navigate the statewide DRIVES system. Remain current on all legislation and statutory changes.

• Responsible for efficient planning organization and successful operation of the office. Prioritize and delegate daily tasks.Determinelegality of motor vehicle transactions and ensure compliance with Colorado statutes.

• Overseepurchasingfor the designated office. Decide which vendors to use and negotiate pricing when appropriate in consultation with superiors. Ensure cost effective measures are implemented. Reconcile credit card purchases. Maintain organizedaccuraterecords

• Determineappropriate resourcesto consult for legal and statutory research.Determinelegality and compliance to take proper course of action.

• Supervises staff in area of responsibility. Administers and makes recommendations for routine personnel matters affecting subordinates including recruiting interviewing hiring training assigning scheduling granting leave appraisals and taking corrective action. Conducts performance evaluations and communicates short- and long-term goals andobjectives. Submits personnel records and reports as required by the County.Assistsand advises subordinates as necessary resolves problems as non-routine situations arise and ensures adherence toestablishedpoliciesproceduresand standards. Communicates changes in policy and procedures to direct reports and implements them as directed.

• Other duties and responsibilities as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click apply for that reason we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

Experience:3 years of work experience in auto titling and registration.

Education:High School Diploma or equivalent certificate

*Note: An equivalent combination of education and experience is acceptable.

Preferred knowledgeskillsand abilities:

• Two years of progressive advancement in auto titling and registration.

• Notary Public within 1 year of date of hire.

• Related Specialized Training (MV Dept of Revenue Clerk & Recorder exp)

• DRIVES software experience

• Strong leadership and mentoring skills

• Excellent organization skills to ensure accuracy and deadlines are met

• Superior interpersonalwritten and verbal communication skills

• Models a positive attitude and can give and receive constructive criticism

• Strong customer service skills and experience with high volume customer contact

• Ability to problem solve byutilizingresources/researching to find solutions that are best for the customer

• Ability to handle stressful conditions in person and over the phone.

• High attention to detail

• Ability work independently and as a part of a team

• Ability to understand and interpret statutes related to motor vehicle policy and explain complex rules and regulations to customers who may be unfamiliar with or challenge the statute driven requirements for fees

• Advanced experience with Microsoft Office/Microsoft 365/SharePoint

• DRIVES (State system) experience

Additional Job Information:

• Criminal History and MVR Background Checks arefor every position.

• A valid Colorado drivers license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Drivers license within 30-days of hire or beginning to serve as an intern or volunteer.

• Offer of employment is contingent upon successful completion of criminal history motor vehicle report education verification and/or references.

• In any materials yousubmit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

• All Jefferson County Employees must apply through their internal profile.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. Forassistancewith applications interviews or other hiring-related accommodations contact. This contactis for accommodation requests only and cannot provide application status updates.

APPLICATION:

Qualified applicants are encouraged to applyimmediately. All applicants mustsubmitan online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now:Jefferson County Colorado Career Opportunities

A resume and cover lettersubmittedwith your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin and applicants are contacted directly by the hiring team if selected. To view the status of your application please log into yourcandidate portal.

For more details on the recruitment process please visit: the Jefferson County Recruitment Team at or