Housekeeping Supervisor

• Consistently offer professional engaging and friendly service.
• Create a welcoming atmosphere for visitors and guests during their stay
• Maintain a high level of professionalism in all aspects of job performance.

• Guide guests and answer questions as needed
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Supervise the activities and lead a team of Room Attendants to achieve our high standards of cleanliness and luxury
• Assign duties and inspect work to ensure compliance with prescribed standards of cleanliness.
• Deliver daily briefings with the Room Attendant team highlighting VIPs and setting daily initiatives
• Monitor inventory of cleaning supplies and equipment report to management any shortage of inventory.
• Respond to guest requests complaints and inquiries promptly and professionally.
• Conduct regular inspections of guest rooms and public areas Room Attendant carts stairways Guest Corridors to ensure compliance with Forbes cleanliness standards and hotel policies.
• Ensure Room Attendants are informed daily about priorities in their section
• Coach and Train Room Attendants throughout the daily operations providing feedback to enhance quality of their work
• Handle Guest concerns and react quickly logging and notifying the proper areas.
• Participate in the talent management process such as training re-training coaching counseling and disciplinary action.
• Monitor  staff on the proper use of chemicals and equipment.
• Inspect Room Attendants work performance within on a daily basis to ensure the standards and productivity levels are being met and maintained.
• Assist in inspecting all VIP rooms and report their availability to the Front office according to hotel standards.
• Oversee the closing of the floors at the end of the day ensuring the Room Attendant carts are brought down for stocking.
• Ensure records of daily assignments are completed signed off and turned into Housekeeping office on time.
• Collaborate with other departments such as Front Office and Engineering to ensure seamless guest experiences.
• Report any faulty equipment linen shortages maintenance needs safety hazards and other problems immediately to engineering. 
• Follow through on each work order until completed.
• May be required to clean rooms as business needs or as instructed.
• May assist with taking inventories of Cleaning supplies Guest Supplies and Linen.

• Sign in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Communicate all changes discrepancies late check-outs and do not disturb signs to the office team in a timely manner update room assignments as needed via Alice device.
• Maintain all brand and quality luxury service standards
• Maintain consistency in accordance to Forbes/LQA and Fairmont standards
• Conduct self-audits of standards and participate in the feedback review of audits.
• Approach all encounters with guests colleagues and members in a professional and personalized manner
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
• Ensure confidentiality of all guest sensitive information at all times.
• Follow departmental policies procedures and service standards

• Follow all safety and sanitation policies including wearing appropriate PPE
• Comply with hotel security fire health and safety regulations
• Maintain all housekeeping areas organized and well presented
• Report turn in all lost and found items in a timely manner according to established procedures.
• Set up and organize workstation with designated supplies and equipment. 
• Restock work areas for the next shift as assigned. 
• Replenish supplies and equipment as needed during the shift. 
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• Maintain regular and predictable attendance.
• Other duties as assigned

Qualifications :

• High School graduate or equivalent is preferred.
• Previous housekeeping experience in luxury environment required
• Previous experience in similar role required
• Excellent communication and organizational skills
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problem-solving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Able to use Microsoft outlook.
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Self-confident proactive and able to prioritize and make effective decisions
• Ability to work flexible shifts including weekends and holidays
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations policies and procedures. 
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Able to communicate both written and verbally.
• Ability to read reports
• Successfully complete the training /certification process for this position.
• Ability to follow directions perform tasks with attention to detail speed accuracy and follow-through. 
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

Additional Information :

What is in it for you:

• Hourly rate: USD $30.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Remote Work :

No

Employment Type :

Full-time