Senior Customer Success Engineer

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence Delineas leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle across cloud and traditional infrastructure data SaaS applications and AI. It is the only platform that enables you to discover all identities including workforce IT administrator developers and machines assign appropriate access levels detect irregularities and respond to threats in real-time. With deployment in weeks not months 90% fewer resources to manage than the nearest competitor and a 99.995% uptime Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn X and YouTube.

Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.

Apply today to help us achieve our mission.

Position Summary

The Senior Customer Success Engineer (CSE) is a key technical partner embedded within regional Customer Success teams. Working closely with Customer Success Managers (CSMs) and the broader account team (Sales Solutions Architects etc.) the CSE helps customers accelerate time-to-value maximize adoption and unlock the full potential of their investment in our solutions. This is a pooled non-billable role focused on strategic technical enablement and proactive value realization without replacing Professional Services or Support functions.

CSEs are aligned to specific regions to foster stronger partnerships with CSMs and account teams. While they may engage directly with customers as needed the CSM remains the primary relationship owner.

What Youll Do

• Partner proactively with regional CSMs and account teams to drive customer value including identifying opportunities to deepen adoption recommending best practices and demonstrating advanced features and integrations across the full product portfolio.

• Provide expert technical guidance on strategic initiatives such as architecture reviews integration planning roadmap alignment and enabling customers to achieve key business outcomes.

• Collaborate on customer success plans executive business reviews and health checks to highlight technical wins mitigate risks and surface expansion opportunities.

• Assist in unblocking stuck support cases product bugs or enhancement requests by serving as a liaison to internal teams (Engineering Product Management Support) to expedite resolution and ensure clear communication back to the customer.

• Engage directly in customer conversations when technical depth is required (e.g. deep-dive workshops troubleshooting sessions) always in coordination with the CSM.

• Prioritize work within your assigned region while maintaining flexibility to support high-priority escalations across regions as needed.

• Actively coach and mentor CSMs through knowledge transfer enabling them to handle increasingly complex technical discussions independently and reducing future escalations.

• Document key interactions solutions playbooks and customer-proof best practices to enrich internal knowledge resources and elevate overall team technical competency.

• Collaborate closely with CSM leadership and the Technical Success team to align on priorities share regional insights and continuously improve processes.

What Youll Bring

• 8 years of experience in customer-facing technical roles (e.g. Solutions Engineering Technical Account Management Customer Success Engineering or Professional Services).

• Bachelors degree in a STEM field or equivalent professional experience.

• Strong technical aptitude with proven ability to explain complex concepts clearly to both technical and non-technical audiences.

• Preferred: Hands-on experience in cybersecurity particularly in identity and access management (IAM) privileged access management (PAM) or related domains.

• Excellent collaboration and communication skills with a track record of building trusted partnerships across Sales CS and Product teams.

• Demonstrated ability to prioritize in a fast-paced environment manage multiple initiatives and drive outcomes proactively.

Why work at Delinea

• Were passionate problem-solvers helping the worlds largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart self-motivated and collaborative.

• What we offer in return is meaningful work a culture of innovation and great career progression.

At Delinea our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen value different perspectives and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries a meaningful bonus program and excellent benefits including healthcare insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program time off plans and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment addition all publicly posted social media sites may be reviewed.

Required Experience:

Senior IC