Business Application Analyst II

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

Provide business application management related support. May be responsible for operational process support application reporting issue logging issue status reporting and support on requirements gathering.

CUSTOMER

• Responsible for executing day to day operations (policies and procedures) and administrative support to multiple applications owned and managed including access management
• Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the banks project delivery methodology and other enterprise application / data lifecycle practices
• Provide on-going support to various business partners and users on applications
• Provide support and input scorecard/dashboard key performance metrics and operational monitoring on applications for business partners
• Manage and support on all Business Operation documentation that is required
• Continuously identify and recommend opportunities to enhance productivity effectiveness and operational efficiency of the business unit and/or team
• Responsible for implementing enhancements to existing workflows to ensure automation efficiency improvements and standardization for a streamlined efficient operational processes
• Define and execute change management to ensure changes introduced by projects are transitioned into BAU both internally (i.e. Operations) and externally (i.e. consumers of customer data/information)
• Assist in the execution of BAT testing for projects and/or release maintenances

SHAREHOLDER

• Accountable for adhering to the EPMO project management methodology
• Ensure adherence to the Data Governance Framework
• Demonstrated ability to build relationships within the team and with key stakeholders
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
• Continuously enhance knowledge of business domains and their products/services
• Support the development of business cases including benefits identification

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Participate in personal performance management and development activities including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training coaching and/or guidance as appropriate.
• Contribute to a fair positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank both internally and/or externally
• Participate in knowledge transfer within the team and other business units including participation in cross-functional groups or committees

BREADTH & DEPTH

• Professional role with focus on providing functional specialized business application management activities advisory or process / program support for own area of specialty within defined parameters
• Requires sound knowledge of applications supported by the team including system components functionality interfaces data flows and business rules
• Sound knowledge of banks PDLC methodology business testing and project management
• Requires sound conceptual knowledge of practices and procedures for own field of specialty
• Solid understanding of business / functional drivers and processes supported for own area
• Solid analytical and problem-solving skills to Investigate and recommend potential solutions ensures processes and functional programs are implemented
• May lead small projects and / or support work streams of bigger projects
• Executes on work with some complexity: generally requiring short to medium term focus (weekly monthly)
• Typically involved in developing business requirements
• Work generally reviewed by a more senior Business Analyst and/or Manager
• Generally reports to a Manager / Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate
• 2 years relevant experience
• Needs to have both a business and technical background and be able to bridge the gap between business users and their technical requirements
• Needs to be able to facilitate details and manage multiple customers/lobs at the same time.
• Experience working directly with data and the underlying usage.
• SQL Python JSON Excel is an asset
• Data engineering experience is an asset
• Knowledge of medallion architecture fundamentals
• Knowledge of data policy and governance principles
• SCRUM or KANBAN knowledge is an asset
• Project Management skills are an asset
• High degree of multitasking and/or prioritization may be required

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):