Business Systems Analyst (Intermediate)

About us

Since its inception TAO Solutions has established itself as a boutique software provider specializing in the design and delivery of advanced securitization and structured finance technologies. The companys mission is to be the global leader in proven niche solutions that bring transparency flexibility automation robustness and analytical rigour to the administration of complex financial programmes including securitization Asset-Backed Commercial Paper (ABCP) conduits and covered bond structures.

Our headquarters are in Toronto with additional offices in Sydney Australia and San Diego USA. We operate with an entrepreneurial forward-thinking mindset where innovation is encouraged and initiative is valued. This is an environment where talented driven individuals have the opportunity to make a meaningful impact and help shape the future of our company.

Role Summary

The Business Systems Analyst (BSA) reports to the Service Delivery Manager and is responsible for client account management and ongoing product development support across the Companys product suite.

The BSA serves as the primary liaison between clients and internal teams (Development QA Engineering) ensuring the highest level of customer satisfaction while continuously evolving the product to meet both existing and future client needs.

Role & Responsibilities

Client & Delivery Management

• Lead regular client status meetings tracking open bugs backlog items enhancement requests and professional services opportunities.
• Analyze document and manage all client requests including: support items bugs and performance issues backlog enhancements larger scoped features requiring Statements of Work (SOW)
• Act as Tier 1 support and primary point of contact for client stakeholders.
• Respond to support requests in accordance with contractual SLAs. For Severity 1 production issues maintain continuous client communication and coordinate directly with Engineering and QA until resolution.
• Provide daily internal status updates during standups including proactive tracking of all active Kanban/TFS items.
• Deliver client training during implementations or upon request.
• Coordinate with the Release Team on upcoming releases.
• Prepare and distribute release notes including client deployment steps.
  

Product Ownership & Subject Matter Expertise (SME)

• Serve as the owner of assigned tickets (bugs backlog items enhancements).
• Create clear detailed and actionable tickets within approved tracking tools (TFS/Azure DevOps/DeskPro).
• Ensure all documentation is written to a standard that enables cross-team clarity and release readiness.
• Develop Functional Specifications for larger initiatives including process documentation and workflows data descriptions and screen mockups
• Continuously build expertise across product lines through documentation internal SME sessions and regulatory updates.
• Contribute to SDLC improvements and Agile best practices.
• Provide input into ongoing product roadmap initiatives.

New Client or New Module Implementations

• Lead full SDLC lifecycle for new implementations including: requirements gathering SOW development project planning and tracking coordination with Development for release alignment release management client training and post-go-live support
• Apply a Whatever It Takes mindset to ensure successful launches and on-time delivery.
• Maintain a high standard of professionalism and customer satisfaction throughout implementation phases.

Quality Assurance & Release Support

• Act as lead secondary tester for assigned work items and helpdesk owned tickets.
• Assist with broader testing efforts as needed.
• Lead release package validation including deployment verification report validation and regression testing.

Professional Services & Revenue Support

• Identify opportunities to evolve the product while maximizing long-term value for the client
• Collaborate with clients on change requests and additional value-add services (external systems integration new module adoption custom reporting training and more).
• Distinguish between billable and non-billable work by understanding the core product offering and its value-add for each assigned client.
• Other duties as assigned.
  
  

Qualifications

• 25 years of experience in a Business Analyst Product Analyst or similar role within a SaaS or technology-driven environment
• Bachelors degree in Business Information Systems Finance Computer Science or equivalent practical experience
• Strong experience eliciting and documenting business and functional requirements
• Hands-on experience with ticketing systems such as TFS Azure DevOps Jira and/or DeskPro
• Project Management experience using Celoxis would be considered an asset
• Experience working within Agile or Kanban SDLC frameworks
• Proven ability to lead client-facing meetings and manage stakeholder communication
• Experience triaging and coordinating high-severity production incidents
• Ability to develop functional specifications including mockups and structured documentation
• Experience in functional regression and release testing
• Familiarity with release processes and deployment coordination
• Strong written and verbal communication skills
• Ability to manage multiple client priorities in a deadline-driven environment
• Understanding of professional services concepts and billing structures
• Strong analytical and problem-solving skills with high attention to detail
• Experience in financial services fintech or other regulated industries is considered an asset

Base Compensation:

Placement within the range is determined through the interview process and is based on a candidates knowledge skills and qualifications for the role. Additional opportunities for compensation include but are not limited to: 3 weeks base vacation employer paid benefits profit sharing and bonus program participation.

What you can expect from us

Our performance-driven culture is built on teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada and recognized as one of the best places to work in technology. Passionate about fostering an environment that positions each team member to succeed and grow their career. We are committed to diversity and inclusion and demonstrate our values through equitable pay fantastic benefits and an inclusive and accessible environment for everyone.

We invest time and resources to ensure TAO Solutions is as good as the people we hire. Here are some of the perks and benefits you can expect working at TAO Solutions.

• Competitive compensation package
• Participation in TAOs bonus program
• Profit-Sharing Program
• Hybrid work model
• Flexible work arrangements to support you and your team
• Collaborative organization that exemplifies autonomy and creativity
• Openness to new technology adoption and software advancement
• Robust benefits package including: vision medical and dental
• Yearly learning & professional development allowance
• Company wide socials
• Internal team recognition platform (Bonusly)
  

Applicant Screening Notice

At TAO we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening drafting preliminary job descriptions generating initial interview questions and occasionally sourcing prospective candidates. However AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines.

TAO Solutions Inc. is an equal opportunity employer committed to inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race national or ethnic origin colour religion age sex sexual orientation gender identity or expression marital status family status genetic characteristics disability or any other basis forbidden under federal provincial or local law and will not be discriminated against on the basis of disability. Accommodations are available on request for candidates taking part in all aspects of the recruitment process.

PDF RESUMES PREFERRED - ENSURE YOUR APPLICATION IS OCR (Optical Character Recognition) ENABLED

This posting is for a new vacancy on our Service Delivery team. TAO Solutions Inc. will communicate with you only through official email addresses and connected Linkedin profiles. We do not use WhatsApp Facebook Messenger etc. Our team will not ask you to send us money or technology through our processes.

RECRUITERS PLEASE DO NOT CONTACT

Required Experience:

IC