Customer Service Representative – Flemish Speaking
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Flemish Speaking
Project: Hot Beverages Machine Brand
Location: Lisbon Portugal
Work Model: Hybrid
Start Date: 15 January 2026
Working Schedule
- Monday to Friday: 08:00 17:00
- Days Off: Saturday & Sunday
Role Overview
We are looking for a Flemish-speaking Customer Service Representative to support customers of a well-known hot beverages machine brand. In this role you will be responsible for handling customer inquiries providing product and technical support and ensuring a high-quality customer experience in a structured and customer-focused environment.
Key Responsibilities
- Provide customer support via phone email and/or chat in Flemish
- Handle inquiries related to products orders troubleshooting and after-sales support
- Identify customer needs and provide accurate and timely solutions
- Follow internal procedures quality guidelines and service standards
- Document customer interactions and resolutions accurately in internal systems
- Meet customer satisfaction quality and productivity KPIs
- Escalate complex cases to relevant teams when necessary
- Collaborate with internal departments to ensure smooth issue resolution
Requirements
- Fluent Flemish (spoken and written)
- Good communication skills and customer-oriented mindset
- Previous experience in Customer Service or call center environments is a plus
- Ability to work in a hybrid work model
- Comfortable using multiple systems and standard office tools
- EU citizenship or a valid work permit for Portugal
Compensation & Benefits
- Base Salary: 1100 (paid over 14 months)
- Performance / Complexity Bonus: 100 (paid over 11 months)
- Paid training
- Stable work schedule (MondayFriday no weekends)
- International and multicultural work environment
- Career development opportunities
Additional Perks
- Health Insurance: from day one (free after 6 months)
- Daily meal allowance: 7.23
Accommodation The Game Changer
- Immediate access to a shared apartment (private room) upon arrival
- All utilities included
- Fixed cost of 280/month deducted directly from your payslip
- No deposit agency fees or upfront rental costs
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
