Website Support Specialist –
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Website Support Specialist German & English
Work Location: Lisbon Portugal On-site
Contract Duration: Fixed-term contract (CDD) 6 months
Working Hours:
- Monday to Friday
- Rotating shifts between 06:00 and 22:00
- Days off: Saturday and Sunday
- Early Shift Support: Uber transportation provided up to 25 for shifts starting at 06:00
Position Summary:
In this role you will assist German-speaking business clients with website-related inquiries digital tools and online presence solutions. The position suits candidates with an interest or experience in digital marketing and/or web design who enjoy delivering high-quality customer support in a technology-focused environment.
Main Responsibilities:
- Handle inbound customer contacts via phone email and chat in German and English
- Support clients with website configuration maintenance and issue resolution
- Provide guidance on basic design concepts and website performance improvements
- Assist with questions related to digital marketing features visibility and analytics
- Understand client requirements and suggest suitable website and online solutions
- Maintain service quality standards and achieve defined KPIs and SLAs
- Log and track cases accurately using CRM and ticketing systems
- Coordinate with internal technical teams when escalation is required
Required Profile:
- Native or fluent German with advanced English skills
- Proven experience or solid understanding of digital marketing and/or web design (mandatory)
- Strong interest in web technologies and online solutions
- Previous background in customer service or technical support
- Excellent communication troubleshooting and interpersonal skills
- Ability to work autonomously as well as collaboratively
Preferred Qualifications:
- Experience with CMS platforms website builders or hosting services
- Basic knowledge of SEO online advertising or analytics tools
- Exposure to B2B support or contact center environments
- Familiarity with CRM and customer support systems
Compensation & Perks:
- Base Salary: 1100 (paid over 14 months)
- Performance Bonus: 180 (paid over 12 months)
- Transportation Allowance: Uber reimbursement up to 25 for early shifts
- Meal Allowance: 7.63 per day
- Health Insurance: since day 1 (free after 6 months of contract.)
Accommodation The Game Changer
- Immediate access to a shared apartment (private room) upon arrival
- All utilities included
- Fixed cost of 280/month deducted directly from your payslip
- No deposit agency fees or upfront rental costs
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
