CX Manager Africa

Nairobi - Kenya

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Lead the design refinement and implementation of conversational AI workflows using the Proto platform ensuring solutions align with client objectives and industry standards.
Own client relationships and engagements including requirement discovery solution scoping and translating business needs into effective AI-driven prompt and conversational strategies.
Oversee chatbot performance optimization through analytics A/B testing and continuous improvement initiatives to drive strong customer experience and business outcomes.
Manage coach and support team members delivering conversational AI and CX solutions ensuring quality consistency and on-time delivery.
Collaborate cross-functionally with global teams across CX Product R&D and Operations to deploy integrated solutions using Proto and third-party tools.
Act as a CX and conversational AI subject matter expert clearly communicating complex technical concepts to both technical and non-technical stakeholders.
Stay current on emerging trends in LLMs NLP and generative AI proactively recommending enhancements to strengthen Protos CX offerings.
Contribute to the development of scalable CX processes best practices and delivery frameworks across regions.

Required Skills and Qualifications

Proven experience designing deploying and optimizing GPT-powered chatbots with a strong understanding of prompts LLMs and NLP methodologies.
Strong analytical skills with the ability to evaluate conversational performance conduct structured testing and implement data-driven improvements.
Minimum of 3 years of client-facing experience in a technology AI or CX-driven environment including stakeholder management responsibilities.
Demonstrated people and project management experience with a track record of delivering complex CX or AI solutions from concept to launch.
Excellent written and verbal communication skills with confidence leading discussions with clients and internal teams.
Experience or solid understanding of industries such as financial services healthcare gaming ecommerce transport or government.
Comfortable operating in a fast-paced global and multicultural environment with a high degree of ownership and accountability.

Location Requirement

This role is open to candidates currently residing in the Africa region only. Applicants must be based in Africa at the time of application.

Key ResponsibilitiesLead the design refinement and implementation of conversational AI workflows using the Proto platform ensuring solutions align with client objectives and industry standards.Own client relationships and engagements including requirement discovery solution scoping and translating b...

Key Responsibilities

Lead the design refinement and implementation of conversational AI workflows using the Proto platform ensuring solutions align with client objectives and industry standards.
Own client relationships and engagements including requirement discovery solution scoping and translating business needs into effective AI-driven prompt and conversational strategies.
Oversee chatbot performance optimization through analytics A/B testing and continuous improvement initiatives to drive strong customer experience and business outcomes.
Manage coach and support team members delivering conversational AI and CX solutions ensuring quality consistency and on-time delivery.
Collaborate cross-functionally with global teams across CX Product R&D and Operations to deploy integrated solutions using Proto and third-party tools.
Act as a CX and conversational AI subject matter expert clearly communicating complex technical concepts to both technical and non-technical stakeholders.
Stay current on emerging trends in LLMs NLP and generative AI proactively recommending enhancements to strengthen Protos CX offerings.
Contribute to the development of scalable CX processes best practices and delivery frameworks across regions.

Required Skills and Qualifications

Proven experience designing deploying and optimizing GPT-powered chatbots with a strong understanding of prompts LLMs and NLP methodologies.
Strong analytical skills with the ability to evaluate conversational performance conduct structured testing and implement data-driven improvements.
Minimum of 3 years of client-facing experience in a technology AI or CX-driven environment including stakeholder management responsibilities.
Demonstrated people and project management experience with a track record of delivering complex CX or AI solutions from concept to launch.
Excellent written and verbal communication skills with confidence leading discussions with clients and internal teams.
Experience or solid understanding of industries such as financial services healthcare gaming ecommerce transport or government.
Comfortable operating in a fast-paced global and multicultural environment with a high degree of ownership and accountability.

Location Requirement

This role is open to candidates currently residing in the Africa region only. Applicants must be based in Africa at the time of application.

Key Skills

Restaurant Experience
Customer Service
Employee Evaluation
Management Experience
Math
Employment & Labor Law
Sanitation
Leadership Experience
P&L Management
Mentoring
Supervising Experience
Restaurant Management

Apply Now

About Company

Proto

0-50 employees

Dr. Wissam Adada is world renowned in hair transplant and vast international experience in aesthetic medicine and dermatological surgery gained while working with world famous doctors. His vast experience in Aesthetic Medicine, and especially in Hair Restoration Surgery, in different ... View more

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