Bilingual IT Technician

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a multiple re-extendable long term contract roles as a IT Bilingual Technician with our global consulting client working onsite at large CPG clients office 3 days a week in Montreal. This is a 6 month contract initially but will be extended long term.

Role: IT Bilingual Technician

Type: Contract

# of Roles: 2

Duration: 6 months to start multiple long term extensions

Location: Montreal QC - Hybrid 3 days onsite

Rate: open based on expectations

Role Overview

We need 2 IT Technicians for our Win11 upgrade program

The IT technician provides on-site and remote support to users. They ensure the proper functioning of the computer equipment and services supporting the plants operations and collaborates with other IT teams and business users.

the Desktop Support Technician is responsible for providing high-quality technical support to users in Windows 10 and 11 environments. This role involves efficiently troubleshooting issues installing and configuring workstations and managing deployment.
Strong communication skills and a commitment to excellent customer service are essential.
The candidate must work on-site 3 days per week and be bilingual (French and English).

Key Responsibilities:

Provide Level 1 and Level 2 technical support for Windows 10 and 11 systems (diagnosis troubleshooting repair) to End-users and to onsite IT technician.
Install configure and maintain workstations peripherals and office software.
Use Microsoft Intune and SCCM for deployment management and updates of devices.
Manage incidents and requests through the ticketing system.
Document solutions and contribute to the internal knowledge base.
Collaborate with IT teams to improve processes and enhance security.
Deliver professional and courteous customer service explaining technical solutions in user-friendly terms.

Skills and Qualifications:

Strong problem-solving skills and ability to find solutions quickly.
Proficiency in Windows 10 and 11 environments.
Practical knowledge of Microsoft Intune and SCCM.
Basic understanding of networking (TCP/IP VPN Wi-Fi).
Excellent communication skills and customer service orientation.
Ability to work in a team and manage priorities effectively.
Mandatory bilingualism: French and English.
Asset: experience with Active Directory M365 and cybersecurity tools.

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe. We currently have a multiple re-extendable long term contract roles as a IT Bilingual Technician with our global con...