Director, Data & Decision Management, Global Operations Strategy

The Director Data & Decision Management is accountable for the decision management and data strategy of the Global Operations Strategy data platform with the objective of ensuring the Global Operations Strategy team is driving and enabling the enterprise and business to achieve their strategic priorities ambitions and goals. Drive evolve and innovate data analytics and strategy to develop new insights and opportunities in Global Operations to meet the Business Ambitions

Accountable for the data architecture design and reporting functions

Implement new data tools to drive the strategy of digitizing and democratizing data

Optimize data analytics innovation and development by leading and aligning with enterprise technology data & analytics and finance

Ensure data integrity and be responsible for the E2E reconciliation of data pertaining the Global Ops platform as well as linkages to other enterprise data systems & tools

Position Responsibilities:

Data and Analytics Strategy

• Lead and develop the data and analytics strategy and benchmarks for Global Operations

• Transform the data function of Global Ops by anticipating and aligning with the changing needs

• Lead the integration of data & analytics strategy & transformation for Global Ops with other enterprise teams

• Proactively assess analyze and recommend driving and continuously innovate all aspects of data reporting and analytics for Global Ops including leveraging new technology redesigning and maintaining data-related assets and tools

• Be known as a subject matter expert in the data and analytics area

Analytics & Insight

• Development of KPIs metrics and measures of success that align back to Global Ops strategy and objectives and enable ongoing management of the operating model.

• Establish benchmarks and provide insights to performance management

• Use data to build a fact base to measure the efficiency and effectiveness of operations and procurement operating model to drive and support opportunities with insightful analytics

Performance Management & Reporting

• Responsible for ensuring data capture assessing the use of and effectiveness of measures of success for Global Operations Strategy

• Align performance management tracking and reporting with other key stakeholders including finance and FP&A

• Manage all Global Operations reporting and ensure measures of success are up to date and accurate

• Lead and champion the implementation of appropriate tools and initiatives

• Work closely with the Finance and Risk management team to ensure alignment and integration with financial and risk management reporting as required

Data Architecture & Governance

• Accountable for the development of Global Ops data architecture and design of reporting capabilities

• Implement and manage data and analytics COE for Global Ops

• Develop and implement guiding principles design architecture and delivery best practices

• Be an active member of the Data and Analytics community and ensure both adoption of enterprise standards and proactively contribute as a subject matter expert

Innovation Collaboration & Execution Excellence

• Lead by example through strong leadership and take accountability to move things forward

• Be a champion of collaboration by proactively reaching out and working with relevant stakeholders to mobilize teams and bring all partners together through open dialogues to drive towards a common goal/approach

• Drive innovation and execution excellence in the thinking approach and delivery create a safe environment for continuous learning and manage with a risk mindset

Required Qualifications:

• 10 years of progressive business experience in Data Analytics and Reporting

• University degree in a quantitative-based field (e.g. Statistics Science Engineering Computer Science)

• Strong technology knowledge and mastery of data architecture and analysis methodologies

• Expert knowledge on visualization tools available

• Solid analytical skills

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.