Polish and English Player Support Specialist
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Languages: Polish English
Model: Hybrid
Location: Sofia Bulgaria
Start date: 1 December 2025
Overview
We are looking for a Player Support Specialist fluent in Polish and English to join our international customer experience team. The role focuses on delivering high-quality support to players through written communication ensuring an exceptional user experience and maintaining a player-first approach.
Key Responsibilities
-
Provide written support via email to players regarding account issues technical questions billing security and general inquiries.
-
Investigate and escalate potential risks such as account compromise or fraudulent activity.
-
Deliver clear empathetic and player-focused responses while meeting quality KPIs.
-
Stay informed about platform updates features releases and support protocols.
-
Collaborate with internal departments to resolve complex cases.
-
Maintain confidentiality data protection standards and internal guidelines.
Requirements
Essential
-
Fluency in Polish (C1/C2) and English (B2)
-
Excellent written communication skills
-
A strong customer-centric attitude
-
Ability to work rotational shifts (08:0000:00 MondaySunday)
-
Ability to work on-site during training and in a hybrid model after the onboarding period
-
Problem-solving mindset and attention to detail
Preferred
-
Previous experience in customer or player support
-
Interest in online entertainment environments
Contract & Training
-
Permanent contract
-
40 hours per week (8 hours/day 5 days/week)
-
Hybrid work model
-
Training: 5 weeks on-site
-
Work-from-home eligibility: after 2 months
Benefits & Allowances
-
300 BGN/month rental allowance
-
150 BGN flight reimbursement on arrival or with first salary
-
Real estate administrative assistance provided
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
