Customer Support Specialist – Croatian Market
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a Customer Support Specialist fluent in Croatian to join our growing team in Sofia. Our client is a global company selling cigarettes cigars smokeless tobacco and next-generation products like heated tobacco and e-cigarettes. It owns well-known brands. The company places a strong emphasis on compliance responsible marketing and adult-only product support. You will be providing high-quality service to customers for a leading international lifestyle and consumer brand. This is an on-site role where youll handle inquiries with professionalism attention to detail and cultural sensitivity.
Working Hours
Monday to Friday: 09:00 23:00
Saturday & Sunday: 10:00 19:00 (rotational shifts)
Training:
3 weeks classroom/virtual training 1 week nesting support
Key Responsibilities
Respond to inbound customer inquiries via phone email and chat in a professional and empathetic mannerProvide support in Croatian (native level) and English (B2)
Document interactions accurately in internal systems
Resolve complaints and issues escalating when necessary
Collaborate with team members to ensure excellent service and meet performance targets
Apply company procedures and policies to maintain consistency and quality
Requirements
Fluent in Croatian (C2 level) verbal and writtenGood English skills (minimum B2) required for internal communication and training
Previous experience in customer service retail or e-commerce support is a plus
Excellent interpersonal and communication skills
Strong problem-solving mindset and attention to detail
Comfortable working in a fast-paced structured and multilingual environment
Compensation & Benefits
Full-time contract with rotational shift coverage
Private health insurance and access to employee wellness programs
Career development and internal mobility opportunities
Modern office facilities in the heart of Sofia
- Supportive and international team environment
Interested Speak Croatian and ready to join an international team Apply now!
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