Hotel Service Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.
We have a number of different manager roles available including Night Manager Assistant Manager Front Office Manager Operations Manager and Housekeeping Manager.
We are hiring for multiple positions across regional Australian locations outside of Sydney Melbourne and Brisbane.
Night Manager Responsibilities
Provide support leadership and guidance to the Front Office overnight team
Coordinate the work flow of the front office night team to ensure that the front office is covered at all times including meal breaks
Provide passionate knowledgeable and friendly service to external and internal guests at all times
Completion of property specific night audit procedures
Carry out floor checks where possible
Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
Check guests in and out of the Property accurately and in a timely manner
Greet all guests that come into contact with the Front Office department in a friendly manner ensuring that the guest name is used at all times
Answer all telephone calls within three rings in a professional manner according to brand standard
Record guest comments for the information of the Head of Department
Ensure accuracy and balancing of till and the department cash float
Prepare and distribute daily reports
Document all transactions and alterations to accounts
Carry out transactions foreign currency accurately
Collect payment of accounts and issue receipts accordingly
Ensure all guest details are fully updated on PMS system to ensure Property information is correct
Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
Ensure special requests are actioned appropriately and in a timely manner
Maintain the cleanliness and the presentation of the front desk at all times
Ensure effective communication between other departments and Management
Assistant Manager Responsibilities
Supervision support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent high level of service for all guest contact
Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
Ensure effective communication of new or updated information regarding policies rates or general Property information
Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management
The flexibility to work shifts including early mornings evenings and weekends
A person with proven leadership experience within a hotel environment
Knowledge of Sihot PMS advantageous
Someone with previous experience in a Front Office hospitality role
Additional Information
Assistant & Night Manager Annual Base Salary: $76515 - $85000 (gross)
FOM Operations Manager Housekeeping Manager Annual Base Salary Range -$76515 - $85000 (gross) (gross) based on experience and qualifications
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
