CX Specialist Namibia
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Design refine and implement conversational AI workflows tailored to client needs and industry requirements using the Proto platform.
Engage with clients directly to gather requirements understand objectives and translate them into effective AI-driven prompt strategies.
Conduct performance analysis including A/B testing and analytics review to continuously improve chatbot quality and customer outcomes.
Collaborate cross-functionally in a global multicultural team to innovate and deploy integrated solutions with the Proto platform and third-party tools.
Communicate complex technical concepts with clarity both in writing and verbally ensuring your colleagues are informed and empowered.
Continuously explore emerging trends in LLMs NLP and generative AI to enhance solutions and maintain Protos leadership in the space.
Required Skills
Proven expertise in setting up and optimising GPT-powered chatbots with a strong understanding of prompts LLMs and NLP methodologies.
Strong analytical skills to evaluate chatbot performance conduct tests and deliver data-driven improvements.
Minimum 1 year of client-facing experience in a tech environment showcasing basic client engagement ability.
Demonstrated project management skills with a track record of delivering complex solutions from conception to launch.
Exceptional written and verbal communication skills with an emphasis on collaborative cross-functional teamwork.
Experience or understanding of financial services healthcare gaming ecommerce transport and government sectors to create context-aware chatbot solutions.
Applicants must be residing in Windhoek Namibia.
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
0-50 employees
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