Specialist, Digital Channel Support
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
To design build and provide daily support of innovation within the Human Capital Shared Services Function through digital solutions that continuously improve customer experience and operational efficiency ensuring the customer needs are met. To deliver all HC Shared Services optimisation automation Robotic Desktop Automation and Intelligent Automation initiatives.
Qualifications :
- Honours or Bachelors Degree in Computer Science Information Technology/Systems or related field
- Linux Certification would be an added advantage
- Technically competent with knowledge of applications processes systems management development and implementation methods and Applications Support
Additional Information :
Experience:
- At least two-year experience in any of the following areas: IT Technical support Systems Administration Applications support Electronic Banking/Channels Support Programming Database Administration Systems Analysis Linux commands
- Banking/financial industry and/or Digital Channel (E-Banking M-Banking Smart-App and USSD) experience would be an added advantage
Key Responsibilities:
- Run manage understand and oversee the E-banking M-Banking SmartApps and USSD systems value chain to ensure end to end success of all transactions.
- Liaise with E-Banking M-Banking SmartApps and USSD systems owners on behalf of SBN
- Identify and document the technical landscape for all E-Banking M-Banking SmartApps and USSD between different systems
- Provide first and second level E-banking SmartApps and USSD system support to the branch and Head Office functions inclusive of the relevant application support.
- Analyse reported faults/incidents issues and ensure that support is provided in line with the Service Level Agreements between IT and Branches/Head Office departments and other SLAs
Behavioural Competencies:
- Articulating Information
- Developing Expertise
- Exploring Possibilities
- Generating Ideas
- Producing Output
Technical Competencies:
- Continuous Process Improvement
- Data Analysis
- Data Integrity
- IT Applications
- Requirements Gathering and Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
