Dental Virtual Assistant

About Us

At Community First Dental were committed to providing high-quality compassionate dental care and we know that excellent patient experiences begin with excellent systems and communication.

Were a growing dental practice based in Sterling Virginia seeking a dedicated Dental Virtual Assistant who can bridge the gap between patient communication and insurance administration in a long-term full-time remote role.

If you have a strong attention to detail excellent communication skills and experience in dental operations this position offers an opportunity to grow with a supportive modern dental practice.

Role Overview

The Dental Virtual Assistant (Hybrid Role) will play a dual part in our team:

• Providing frontline communication and scheduling support to patients.

• Managing insurance verification claims and billing coordination to ensure operational accuracy.

Youll collaborate daily with our dentists billing staff and office manager to make sure patients feel supported from their first call to their final claim.

Key Responsibilities

Patient Communication & Scheduling

• Handle inbound and outbound calls text messages and emails with empathy and professionalism.

• Schedule confirm or reschedule patient appointments using Curve Dental and NexHealth.

• Conduct new patient intake: collect personal contact and insurance details.

• Follow up with patients for missed or canceled appointments hygiene recalls or pending treatments.

• Perform pain triage during patient calls assessing urgency and routing appropriately.

• Communicate financial estimates and pre-authorization requirements when applicable.

Insurance Verification & Billing Support

• Verify patient insurance eligibility and benefits via portals or phone before appointments.

• Review coverage for preventive basic major orthodontic and implant services.

• Identify plan-specific details such as deductibles waiting periods and downgrades.

• Prepare and submit insurance claims through Curve attaching required documents (X-rays narratives perio charts).

• Follow up on pending or denied claims correct and resubmit as needed.

• Post insurance payments and adjustments based on Explanation of Benefits (EOBs).

• Upload all claim documentation in patient records and maintain claim tracking logs.

Administrative & Coordination Tasks

• Record all activity accurately in Hubstaff for time tracking and task accountability.

• Maintain patient records and internal spreadsheets for verification and claim progress.

• Communicate proactively with the clinical and billing team through Slack or Signal.

• Provide a brief end-of-day summary of completed work and pending items.

• Support internal workflow improvements and patient satisfaction initiatives.

Qualifications

• Previous experience in a dental office or dental insurance role is required.

• Familiarity with dental terminology procedure codes (CDT) and claims processes.

• Excellent verbal and written communication skills in English.

• Strong attention to detail and ability to manage multiple concurrent tasks.

• Experience using Curve Dental Dentrix Open Dental NexHealth or similar platforms.

• Comfortable working in a remote environment with tools like Hubstaff Slack and Google Sheets.

• Reliable internet connection and quiet workspace suitable for phone communication.

Schedule & Compensation

• Full-time remote position

• Flexible schedule aligned with U.S. Eastern Time (Virginia) hours

Why Join Us

• Work with a friendly growth-oriented team that values long-term collaboration.

• Gain experience across clinical administrative and insurance functions.

• Opportunity to grow within the dental industry and expand your professional skills.

• Be part of a practice that values empathy accuracy and teamwork.