HR Support IV
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Job Specific SummaryThis position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Responsibilities may include the following and other duties may be assigned:
Manage inquiries using ServiceNow case management tool evaluate and understand the case resolved at first point of contact and/or escalate the queries with a customer centric approach.
Actively identifies knowledge gap work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue
Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue
You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team you take ownership and/or contribute to making things better
You will contribute on building the knowledge-based article and other centralized information (i.e. FAQ)
Required Knowledge and Experience:
Minimum of 2-6 years of relevant experience
Bachelors Degree in Human Resources or any other discipline preferred
Experience in helpdesk or customer support role particularly in HR or Shared Services environment would be an advantage
Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management and Workday
Candidate must be open to work dayshift schedule
Fluent in English both written and verbal communication
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Key Skills
- Employee Relations
- Microsoft Outlook
- Office Experience
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
- Leadership Experience
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
