Client Support

Pasig - Philippines

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience we highly prioritize passion dedication loyalty and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability Integrity Goal-Oriented mindset Happiness and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career forging genuine connections and becoming part of a team committed to your success join us!

About the Job

Our esteemed client an Australian company specializing in construction and infrastructure safety supplies and equipment is looking for a Client Support. As a Client Support you will be responsible for transferring and cleaning data handling general inquiries managing databases and CRM systems and supporting various administrative tasks. You will also assist with drafting promotional emails event invites and lead research to ensure smooth business operations.

Key Responsibilities

Database & Technical Management: Maintain and manage database systems to ensure accuracy security and accessibility; update and manage CRM systems (P21 Vision6 Salesforce etc.); research and identify potential leads using LinkedIn Sales Navigator.
Administrative & Project Support: Complete recurring tasks efficiently and within deadlines; manage Outlook calendar schedule meetings assist with presentation preparation/editing; monitor project timelines and deliverables; handle additional tasks as assigned based on client needs and ongoing projects.
Client Communication & Collaboration: Communicate regularly with clients to provide project updates and address concerns; collaborate with team members to achieve project objectives.
Marketing Support: Draft email content promotional offers and event invitations.

Qualifications

Experience: At least 12 years of relevant experience in Client Support data entry and database management.
Technical Skills: Proficient in Microsoft Office especially Excel; proficiency in database management systems and data backup solutions; knowledge of data security and privacy regulations.
Functional Skills: Attention to detail and ability to manage tasks efficiently under pressure; strong analytical and problem-solving skills.
Soft Skills: Excellent teamwork and collaboration abilities.
Communication: Proficient in written and verbal communication skills.

Key Performance Indicators

Client Satisfaction
Productivity
Work Time
Attendance

If you are passionate about advancing your career forging genuine connections and becoming part of a team committed to your success join us!

About the Job

Key Responsibilities

Database & Technical Management: Maintain and manage database systems to ensure accuracy security and accessibility; update and manage CRM systems (P21 Vision6 Salesforce etc.); research and identify potential leads using LinkedIn Sales Navigator.
Administrative & Project Support: Complete recurring tasks efficiently and within deadlines; manage Outlook calendar schedule meetings assist with presentation preparation/editing; monitor project timelines and deliverables; handle additional tasks as assigned based on client needs and ongoing projects.
Client Communication & Collaboration: Communicate regularly with clients to provide project updates and address concerns; collaborate with team members to achieve project objectives.
Marketing Support: Draft email content promotional offers and event invitations.

Qualifications

Experience: At least 12 years of relevant experience in Client Support data entry and database management.
Technical Skills: Proficient in Microsoft Office especially Excel; proficiency in database management systems and data backup solutions; knowledge of data security and privacy regulations.
Functional Skills: Attention to detail and ability to manage tasks efficiently under pressure; strong analytical and problem-solving skills.
Soft Skills: Excellent teamwork and collaboration abilities.
Communication: Proficient in written and verbal communication skills.

Key Performance Indicators