Construction Service Coordinator

Centennial, CO - USA

Hourly Salary: $ 23 - 35

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Service Coordinator

This role supports day-to-day service operations by coordinating technicians managing work orders and serving as a primary point of contact for customers. The Service Coordinator plays a key role in keeping service work organized scheduled and moving forward without disruption.

Role Overview

The Service Coordinator handles incoming service requests schedules technicians creates and tracks work orders and supports service supervisors with administrative and customer-facing tasks. This position requires strong organization clear communication and the ability to manage multiple priorities in a fast-paced service environment.

Responsibilities

Answer incoming customer calls and manage service requests scheduling rescheduling and status updates
Create dispatch and track service and maintenance work orders
Enter and maintain customer site information work orders purchase orders and maintenance records
Coordinate technician check-in and check-out and report missing or late arrivals
Support weekly planning meetings service paperwork reconciliation and timesheet entry
Procure parts and materials required for service work
Assist with service quotes and subcontractor coordination including pricing follow-up and invoice processing
Schedule and manage preventive maintenance visits and contract customers
Maintain customer documentation and service records to support ongoing service delivery
Track technician badging site access and required customer-specific training
Follow up with customers after service completion and support customer satisfaction efforts
Provide general administrative support as needed to support service operations

Qualifications

Strong phone presence and customer service skills
Ability to stay organized and work under pressure with competing priorities
Working knowledge of Microsoft Outlook Excel and Word
Basic understanding of service billing purchase orders work orders and invoicing
Ability to adapt quickly to schedule changes and shifting priorities

Preferred Experience

13 years in service coordination dispatch call center or administrative support
Experience supporting service teams in construction trades or technical environment.
College degree trade school or equivalent relevant experience

Compensation and Benefits

Hourly pay range: $23$35 per hour
Paid time off and company holidays
Medical dental and vision coverage
401(k) with company match
Life and disability insurance
Tuition reimbursement and wellness programs
Paid parental leave
Cell phone and vehicle reimbursement where applicable

Service Coordinator This role supports day-to-day service operations by coordinating technicians managing work orders and serving as a primary point of contact for customers. The Service Coordinator plays a key role in keeping service work organized scheduled and moving forward without disruption. R...