Customer Service Representative- Iowa Equine
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Job Location:
Huxley, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you the kind of customer service professional who thrives in a fast-paced high-volume environment yet never lets accuracy compassion or professionalism slip Do you enjoy working with horse owners and equine professionals If so this role may be your perfect fit.
Were seeking a skilled confident and service-driven Customer Service Representative to become the frontline connection between our clients and our veterinary team. This position is central to daily operations and plays a vital role in shaping both the client experience and the quality of care delivered to every horse we serve.
What Youll Do
In this role you are the orchestrator of smooth efficient clinic flow. Your day will include:
- Managing high-volume client communication across phone text email and in-person interactions
- Scheduling appointments with accuracy foresight and urgency
- Facilitating clear communication between clients veterinarians and technicians
- Guiding horse owners through the next steps expectations and follow-ups with confidence
- Maintaining composure and professionalism in a dynamic often time-sensitive environment
- Using your equine knowledge to understand client needs urgency levels and common terminology
- Documenting all interactions thoroughly to support high-quality patient care
Your work ensures that clients feel supported informed and valued and that every patient receives seamless coordination from first call to final follow-up.
Who You Are
Youre not just good at customer service youre excellent. The ideal candidate brings:
- 3 years of proven customer service experience (preferably in medical veterinary or high-volume service settings)
- Basic equine knowledge and comfort communicating with horse owners trainers and barn managers
- A calm confident presence during busy or emotionally charged moments
- A talent for multitasking without sacrificing accuracy
- Strong written and verbal communication skills
- A solutions-oriented mindset with genuine care for client experiences
- The ability to anticipate needs prevent confusion and keep the day running smoothly
If you love helping people enjoy the pace of an active veterinary practice and take pride in being the person who can hold it all together this role was designed for you.
Why This Role Matters
As the first and last point of contact for many clients you directly influence their trust comfort and overall experience. You ensure clarity during emergencies reassurance during stressful moments and efficiency on even the busiest days. Your work has a real impact not only on people but on the health and well-being of the horses they love.
Learn More About Our Practice
To explore our services team and approach to equine care visit our website and follow us on social media.
and on Facebook at Iowa Equine
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Associate Veterinarian - FPAHAbout Us:We are a privately owned small animal practice in Greeley, Colorado, providing personalized, comprehensive care that strengthens the bond between pets and their families. Our team fosters a supportive environment where professional growth and work ... View more
