Field hardware technician

Datacolor a global leader in color management solutions provides software instruments and services to improve the precision performance and efficiency of your color workflow. For over five decades Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of color challenges in textile and apparel paint and coatings automotive plastics photography and videography and other industries.

Our global teams provide sales service and support in over 100 countries throughout Europe the Americas and Asia. For more information visit.

Datacolor is actively seeking a talented Field hardware technician to join our global workforce.

Position Summary:

Provide on-site technical service diagnostics repair and support for Datacolor hardware and software solutions ensuring optimal instrument performance and customer satisfaction.

Essential Duties and Responsibilities:

This role will perform but is not limited to the following responsibilities:

• Diagnosing hardware and software problems involving connectivity function and performance of instruments and their components by evaluating and analysing the symptoms and using diagnostic software
• Solve problems repair and maintain instruments at customers site
• Research required information using available resources
• Submit certification data for further processing
  • PM Basic (Certificate)
  • PM Plus (Certificate spare parts)
  • Colorcheck (Official iso certification)
  • Calibration service (Colorcheck White Tile)
• Interact with customers in an appropriate manner to provide quotes & obtain payment information and provide problem resolution feedback
• Follow up and make scheduled call backs to customers where necessary
• Maintain customer relationships
• Provide training & support as required for service partners within LAM
• Redirect problems to appropriate support resources
• Keep inventory of used materials
• Monitor and seek to meet set KPI goals
• Detect upselling opportunities
• Receive service requests from system
• Compose a schedule from requests and meet confirmed commit dates
• Train on new product releases and advanced servicing techniques
• Keep proper administration in SalesForce according to standard processes and procedures
  • Document problems
  • Compose orders
  • Register service requests
  • Register test results from troubleshooting
• Must maintain up to date knowledge on all Datacolor instruments and in addition possess working knowledge of:
  • Spectro Auditor software
  • Datacolor Tools QC software
  • Windows MS Office applications
  • SalesForce

Requirements/Qualifications:

• 1-6 years experience in maintaining and repairing lab instruments. Optical knowledge is a plus.
• Proficient in Windows Software working knowledge of PC (Microsoft Office Windows).
• Technical education preferred. (Electronics - Electro Mechanical)
• Must be a team player and capable of working independently.
• Additional Languages: English required Spanish and other languages are a plus.
• Willingness to engage in frequent travel must have reliable vehicle to drive to customer sites
• Be able to travel to locations within Brazil primarily may also require occasional travel to other countries within LAM

Location:

This role is based in Brazil and is a remote or hybrid role in line with current company policy.

Our Core Values:

Learn understand and live the Datacolor Core Values of Customer Focus Execution Ownership Teamwork Learning Ethics and Passion.

Our Core Competences

We believe Communication Adaptability and Problem Solving are core competencies that all our employees consistently demonstrate.

Salary Range:

Total compensation budget monthly of BRL5000 - BRL10000.

This job posting includes a pay range reflecting the salaries or hourly rates that Datacolor anticipates it might offer for the specified role at the time of posting. Typically Datacolor aims to hire for this position at the midpoint of the range. However in exceptional cases where an external candidate possesses significantly higher experience credentials or expertise than expected Datacolor may consider offering a salary or rate towards the upper end of the range. Additionally Datacolor welcomes applications from candidates with less experience as we believe in providing opportunities for growth and development.

Your Benefits:

Datacolor is committed to rewarding your dedication with an attractive compensation package. We offer an environment that fosters personal and professional growth where your ideas matter. Our flat hierarchy ensures easy access to everyone promoting collaboration and innovation.

Interested:

• Want to work in a company focused on innovative color management solutions
• Looking for flexibility and autonomy in a global and diverse company
• Want to be able to make daily connections with people all over the globe
• Do you want to work in an open and informal atmosphere where your personal input is valuable

Do not hesitate and join Datacolor if the answer is yes! Apply through is an Equal Opportunity Employer.

Offers of employment made by the company are contingent upon satisfactory completion of one or all of the following: a background investigation education verification and reference check.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information please review theKnow Your Rightsnotice from the Department of Labor.

Required Experience:

IC