Sales Support Representative
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Job Summary
Job Overview
Infinity by Marvin is a progressive company bringing a new generation of exceptional products to homeowners in need of window and door replacement. From product design to providing replacement education Infinity puts the homeowner at the center of everything we do. Our products are sold and installed by local partners who specialize in simplifying the replacement experience for homeowners.
As part of the Infinity team youll help us continue to raise the bar for the industryand well appreciate and acknowledge your hard work and dedication every step of the way. Infinity by Marvin is proud to be part of The Marvin Companies a family-owned business with over 100 years of experience in the window and door industry.
The Sales Support Representative ensures that customers receive outstanding support throughout pre-sale and post-sale interactions. This role combines technical expertise with exceptional communication and customer service skills. The ideal candidate demonstrates Infinitys core values through empathy responsiveness and innovative thinking to improve the customer experience and business processes.
Highlights of your role
- Assist retail partners with product questions pricing quotes orders change orders and Infinity systems.
- Support homeowners with inquiries about product features locating local dealers service needs and warranty registration or claims.
- Collaborate with internal teams and subject matter experts to resolve complex issues and create better solutions.
- Maintain excellent interpersonal skills when interacting with customers and colleagues.
- Follow up regularly on service cases to ensure alignment and resolution.
- Represent user experience in system and process reviews for continuous improvement.
- Work cross-functionally with internal and external teams to support partners.
- Address customer complaints promptly and professionally.
- Track and report customer service and technical support metrics monthly.
Youre a good fit if you have (or if you can)
- Bachelors degree preferred
- 3 years of customer service experience.
- Construction or building product knowledge preferred.
- Ability to interpret architectural drawings (dimensions details etc.).
We also want to make sure you have
- Strong verbal written and visual communication skills; ability to convey clear concise messages.
- Excellent interpersonal and relationship-building skills with a service-oriented mindset.
- Ability to anticipate and respond to customer needs quickly and effectively.
- Innovative solution-focused approach to problem-solving.
- Self-directed organized and detail-oriented with strong time management skills.
- Proficiency in Microsoft Word Excel Outlook and Salesforce.
We invite you to see yourself at Marvin
From people to products Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company you belong to a community full of opportunities.
For more than a century weve been at the forefront of designing building and engineering premium award-winning products. Today Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row in 2024 and 2025. With operations in 19 cities across North America we manufacture Marvins quality products including Infinity Replacement Windows and Doors and TruStile Doors.
Together we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one you will enjoy health insurance paid holidays paid parental leave a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
- $300 annual wellbeing account to spend on what helps you feel happy healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing recognizing everyones contribution to Marvins success
- Giving at Marvin participate in organized volunteer opportunities
- Brighter Days Fund financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an equal opportunity employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at .
Compensation
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
