Field Systems Integration Engineer

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

The Field Systems Integration Engineer is responsible for integrating systems into complex customer operational environments and interfacing with customers over the telephone/in person in order to analyze and resolve technically complex problems.

Responsibilities include but are not limited to:

• Prepares and configures Scout for integration into complex customer systems

• Completes installation testing and acceptance of Scout in complex customer systems

• Prioritize and provide customer support and technical issue resolution via e-mail phone and other electronic medium

• Determine most cost-effective repair/resolution to minimize customer downtime

• Enter and track issues in a tracking database keeping customers apprised of work status and drive all issues to closure

• Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions

• Escalate product performance issues (software/hardware) within the tools provided (Salesforce Rally etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution

• Provide after-schedule support on an as needed basis

• Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.

• Provide on-site end user training

• Coordinates design of subsystems and integration of total system

• Confers with other functional team personnel to clarify or resolve problems and develop corrective action method improvement to resolve problems for complex issues

• Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable

• Uses computer assisted engineering and design software and equipment to perform engineering and design tasks

• Must be able to travel 75% of time

Qualifications:

• Associates or Bachelors Degree in a technical or engineering field

• OR 2 years of relevant working experience in software networking IT public safety wireless or related field

Interpersonal/Soft Skills:

• Self-motivated with the ability to work well both in groups and independently

• Ability to scope effort and coordinate work to meet Project and customer timelines

• Excellent written & verbal communication skills

• Strong ownership personal accountability and interpersonal skills a must

• Great peer to peer collaboration troubleshooting and attention to details

• Service minded individual with solid integrity that thrives under pressure

• A can-do attitude with desire to learn grow and contribute to the IT awareness of Avtec Engineering teams

• Growth Mindset constantly looking to better oneself

Technical Skills:

• Windows OS/Applications configuration and troubleshooting

• IP Network troubleshooting

• Working knowledge of LAN/WAN networks

• Working knowledge of PC hardware

• Familiarity with radio or communication technologies

Desired/Preferred Skills:

• SQL Database

• IP Radio Technologies

• IP Telephony

Travel Requirement:

• Anticipated travel to be 75% of the time. Travel will be to Motorola Solutions customers throughout North America with the possibility of international travel.

Target Base Salary Range: $65000 - $75000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• Associates or Bachelors Degree in a Technical or Engineering field OR 2 years of experience working in the following areas: Software Networking IT Public Safety and Wireless Communications.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.