Job Description VP / Sr. VP – Facilities & Administration
Job Description VP / Sr. VP – Facilities & Administration
Company is a tech-enabled BPM services provider a thought partner providing a broad spectrum of
transformational services to enable our clients provide efficient and hi-quality care across the
healthcare system.
It™ combines industry-leading technology and transformation-driven BPM services with decades
of healthcare domain expertise to help clients draw closer to their members. We optimize the entire
member/patient experience through service offerings for clinical case management member
engagement provider solutions payment integrity claims cost containment and analytics.
Leading industry analyst firms have consistently cited our service excellence breadth of offerings and
ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in
2022 as a part The Healthcare Payer Operations PEAK Matrix® Assessment report by Everest Group. To
learn more about our recognitions please visit our AWARDS SECTION
We have 35000 employees in 15 cities across 5 countries – India Philippines USA Jamaica and
Colombia.
We are the technology win providing a complete solution that encompasses people process and technology platform improvements. Equipped with a strategic solutions mindset our core focus is on what most benefits the client. It uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points analyze the issues and create custom solution roadmap to improve efficiency engagement data management and overall processes.
About Care Management A technology-enabled care management services arm focused on applying whole-person interventions to improve healthcare outcomes reduce costs and increase satisfaction. Job Details
Description Details
Job Title VP / Sr. VP – Facilities & Administration
Reporting to Group CFO
Location Bangalore
Working Hours/ Days 5 Days
Shift
Team Size Facilities team globally
Desired skills and qualification Job Description
The Global Head of Facilities & CREST (Corporate Real Estate Security & Transportation) is responsible for management and operation of all aspects of the facilities function including but not limited to: building maintenance/operations; housekeeping; events; set-up/support for client visits; security and access control; employee transportation; Travel Desk; Front Office; work space optimization; Hotel / Guest House booking business continuity and immigration back end support etc. across all offices / locations. The person is responsible for developing and managing the Facilities budget across all global offices and ensure all services are provided in a cost-effective manner. The person will work closely with the Group CFO to develop long-range plans for the maintenance and improvement of facilities globally develop and implement global facility related policies/procedures facilities management tools for automation of facilities processes and related vendor management. The person will report to the Group CFO and is a member of the global operations Leadership Team; and shall be responsible for hiring training and supervising team of facility managers and support staff across regions and ensure team’s performance meets Global standards. Duties & Responsibilities Develop and implement long-term facility plans that align with the global business goals and within budget for all facility related expenses. Develop and implement policies/procedures/ automation tools build vs buy analysis for the efficient operation of all facilities globally. Investigate availability and suitability of options for new premises. Ensure the buildings meet HSE requirements to keep staff safe; Ensure compliance with all local state and labor laws / regulations related to commercial real
Objective and responsibility
Strategic Thinking Driving Performance and results
People Management Client relationships
Please insert as needed Please insert as needed
estate. Oversee the security of the facilities and develop emergency response plans & business continuity globally. Negotiate and manage contracts with vendors and service providers. Ensure project management supervising and coordination of work of vendors and contractors. Oversee the maintenance and repair cost reduction strategies of all facilities equipment energy usage and systems globally. Serve as the point of contact for all facility-related issues globally. Handle Employee inquiries and complaints in a professional and courteous manner Supervise the facility staff and provide training and development opportunities Required Skills and Qualifications Any bachelor’s degree / engineering / MBA or related field 20 years’ experience in facilities management and / or similar roles Expertise in all aspects of commercial real estate including project design Proven track record of successful budget development and oversight. Strong Project Management and Technical Planning of Real estate and IT infrastructure Demonstrated ability to lead and motivate a team Excellent communication interpersonal and customer service skills Strong organizational time-management and multitasking skills
Your life with us
believes in Doing Right by its People.
We believe in providing strong growth opportunities multiple training programs to support your
learning curve exposure to large international clients and access to advanced technologies and
solutions at your disposal - so that you can focus on making a difference through your role.
We are an inclusive open and welcoming organization where our people are at the heart of everything
that we do. We believe in giving back to the local communities in which we operate. We have strong
rewards and recognition platforms programs where your ideas can turn into reality.
We respect the need for a composite life and to encourage the same we have employee friendly leave
policies for the much needed down time and a lot more. Our medical insurance coverage is one of the
best in class covering you and your family when you need it. Last but not the least we have lots of fun
everyday through our wellbeing programs talent shows engagement activities - it’s an endless list!
Required Skills:
Energy Cfo Clo Coo Cro Cto Training And Development Real Estate Domain Expertise Mba Customer Service Skill Vat Http Erp Customer Service Data Management Compliance Agility Leadership Excel People Management Strategic Thinking Healthcare Hiring Aws Patient Supervising Bpm Project Management Facilities administration