Customer Care Representative

Job title:Customer Care Representative

Location:Monterrey Mexico
Schedule:Onsite/Hybrid(after training you will have the opportunity to work from home 2days a week)

Reports to:Customer Care Manager

*IMPORTANT -Only applicationssubmittedin English will be considered as this role requiresproficiencyin English.

*IMPORTANTE -Solo se considerarán las solicitudes enviadas enInglés ya que este puesto requiere dominio delInglés.

Hempel founded in Denmark in 1915 is a world-leading supplier of trusted coating solutions. Across the globe our products protect and beautify buildingsinfrastructureand other assets and play an essential role in our customers businesses. They help minimize maintenance costs improve aesthetics and increase energy efficiency.Throughour brands HempelNeogard Crown PaintsWattyland Farrow & Ball weprovide solutions forthe Marine Energy Infrastructure and Decorative industries.

JobSummary:Hempel is looking for a committed Customer Service Representative to join our team! As part of a global leader in protective coatings you will play a key role in delivering exceptional service to our customers ensuring their needs are met with efficiency and professionalism. If you are passionate about customer care and looking for an opportunity to contribute to a dynamic international organization we would love to hear from you

EssentialResponsibilities:

• Managing large customer inquiries including quotations order placement tracking delivery status updates productinformationand more.

• Addressing customer complaints promptly and efficiently.

• End to endcross-border sales order management in the ERP system including facilitation of on-time delivery product substitutions and invoicing.

• End-to-end return order management.

• Outbound and inbound customer communication.

• Support and /or drive resolution of non-technical customer complaints.

• Support customer data management.

• Ensure the upholding of local and global compliance rules when handling orders.

• Aligned with the annual Customer Care KPIs established by the department manager.

• Internal customer care locally and globally.

• Collaborating with departments including Sales Commercial Excellence Finance Technical Services and Logistics.

Minimum Qualifications:

• Proficient in both written and spoken English isfor this role

• 2 years proven experience in a customer care role preferably within an order-to-cash environment

• Bachelors degree in a relevant field or equivalent experience

• Experience in working with standard operating procedures

• Proficient with standard MS Office programs

• Proficient in using ERP software (Microsoft preferred)

• Strong problem-solving and decision-making abilities

What is in it for you

• Christmas bonus: 13-month payment30 days

• Medical Insurance (private) by employee and direct family

• Life Insurance

• Annual Bonus

• Pantry Card

• Saving fund

• Orienta PAE

• Optional Retirement Plan with company contribution

Applicants must be legally authorized to work inMexico. Direct applicants only; we are not engaging with outside recruitment agencies.