Senior Customer Success Manager
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Job Location:
Cuauhtémoc - Mexico
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
This position is based in Mexico City Mexico.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a return on investment and drive successful adoption andengagement with their LinkedIn Hiring Solutions a CSM you will be tasked with:
Serving as a Customer Champion and Advocate
Helping Customers realize value from their investment
Manage a book of business by prioritizing and delivering on key customer lifecycle events
The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Responsibilities:
Commitment to personal journey withDiversity Inclusion and Belonging as this is atop priority for LinkedIn and many of itscustomers.
Partner with teams and execute solutions (sales implementation insights etc.)driveoverall customer adoption enhancecustomer success mitigate customer churnrisk and return on investment (ROI).
Act as a trusted advisor and provide ongoingconsultation and leading practicerecommendation to the book of businessand their management to drive productadoption and help ensure they leverage thesolution to achieve agreed upon operationalpriorities leading to full business value andagreed success criteria.
Develops and helps customer drive changemanagement principles and processes tosupport organizations transitioning to newprocesses tools or initiatives related toLinkedIn products and solutions.
Lead and maintain deep understandingofLinkedInproducts and industry knowledgeto effectivelydrive greater customerengagement on the mostrelevantfeatures/functionality for theirspecificbusinessneeds.
Identify churn risk and maintainhealthycustomer engagement levels byidentifying lowutilization and providingsolutions to further drivecustomersuccess.
Interpret and analyze customer insights todrive behavior change inproduct and act asvoice of customer to continuously improveourproduct systems andresources.
Align on customers business objectives andgoals to build measurable success plan andset a cadence of communication to deliverROI and operational reviews.
Share relevant data and insights that areimpactful to customers and tie back to theirsuccess drivers through operational reviewsto key customer stakeholders as wellasValue Reviews.
Provide best practices to help drive userbehavior and product adoption and mapsolutions to existing customer workflows.
Manage and execute projects geared todrive adoption of new products and serviceswithcustomers.
Track and document customeractivityviasystem .
Encourage customers to utilize appropriateLinkedIn resourcesto increase their utilizationon the LinkedIn platform.
Travel may be required when travelguidelines safely allow for in-person visitsdepending on location and territory
Qualifications :
Basic Qualifications:
5 years of experience in any of the following:Customer Success AccountManagement/Sales Consulting ProjectManagement or Change Management
Business fluency in Spanish Portuguese & English
Preferred Qualifications:
Recruiting or other applicable talent experience orLearning e-Learning Organizational L&D HumanCapital Management Software pre-sales and/orsales effectiveness experience
Proficient interpersonal skills demonstrated by theability to build authentic business relationships andeffectively manage relational challenges
Proficient organization project management andtime management skills
Experience analyzing data trends and clientinformation to identify product or growthopportunities in service of customer value
Proficient verbal and written communication skillsincluding expertise in presenting to both small andlarge remote audiences
Proficient understanding of Sales concepts andSoftware as a Service
Experience partnering with Director stakeholders
Experience managing client accounts with highrevenue impact
Bachelors degree or equivalent practicalexperience
Suggested Skills:
- Analytical Skills
- Communication
- Training delivery
- Project management
- Partnership and teamwork
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re ... View more
