Associate – Program Management
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses weve since grown into a fintech powerhouse driving Indias digital payment revolution.
Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.
From seamless checkouts to payroll automation across India Singapore and Malaysia weve been engineering a fintech ecosystem thats redefining how money moves across Asia and were just getting started.
Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle if youre curious youll feel at home here. People > Pedigree we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.
About the Role
Were looking for a sharp organized and proactive Program Managerto join the Customer Success Mid-Market (CSM MM) Team. This is a unique opportunity to work on high-impact projects that drive operational efficiency merchant success and strategic execution across one of Razorpays fastest-growing segments.
As a part of the CSM MM team youll work closely with Customer Success Managers and cross-functional teams to build frameworks monitor key metrics and help orchestrate smooth execution of internal and merchant-facing initiatives.
Key Responsibilities
- Support the design execution and tracking of key programs and initiatives across the CSM MM portfolio (e.g. onboarding workflows merchant re-engagement programs PPC frameworks).
- Collaborate with cross-functional teams (e.g. Product Sales Analytics) to collect data gather inputs and prepare insightful reports for leadership.
- Create dashboards trackers and documentation that help improve visibility and accountability across ongoing initiatives.
- Identify bottlenecks process gaps and operational inefficienciesand propose structured solutions.
- Assist in planning and coordination of internal reviews OKR tracking and merchant success frameworks.
- Help organize merchant NPS feedback loops and create summaries for actionable insights.
What Were Looking For
- Strong interest in Customer Success Strategy and Program Management within a fast-paced high-growth tech environment.
- Excellent communication documentation and stakeholder management skills.
- Proficiency in Google Sheets Slides and basic project tracking tools
- A proactive attitude structured thinking and ability to manage multiple moving pieces with attention to detail.
What Youll Gain
- First-hand exposure to strategic decision-making in a fintech growth team.
- Learn how to build scalable operational processes manage programs end-to-end and work closely with senior leaders.
- A strong foundation in customer lifecycle management business metrics and execution strategy.
Required Experience:
IC
Key Skills
- Crisis Management
- Microsoft Word
- Office Experience
- Conflict Management
- Constant Contact
- Microsoft Powerpoint
- Research Experience
- Salesforce
- Administrative Experience
- Public Speaking
- Google Suite
- Writing Skills
About Company
Online Payments India: Start Accepting Payments Instantly with Razorpay's Payment Suite, which Supports Netbanking, Credit Card & Debit Cards, UPI etc.
