GUCCI Retail Training Manager Southern Europe

Summary

Job Description

Role Mission
The mission is to develop learning solutions implement monitor and measure the impact in terms of business performance and/or people performance promoting innovative learning strategy more and more digital. This role will act as the first point of contact for the individual business owners for all training activities cross channels.

Key Accountabilities & Responsibilities
The Business Training Manager will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
STAKEHOLDERS MANAGEMENT
Manage the relationships between the business owners and the Training team
Work with the business owners to assess training needs and to define training priorities
Consistently and effectively communicate the training impact and ROTI (Return on Training Investment) to the business owners
Monthly review with business owners to ensure priorities and needs are being met
PEOPLE MANAGEMENT
Manage a team of store trainers
Create a development plan for the team
Define priorities and objectives
Monitor the performance
CONSULTANT
Be the Training Expert and partner for the business owners
Provide effective recommendations and solutions to meet Business Training needs
DEPLOYMENT
Collaborate with Retail Leaders Global Retail Academy and Store Trainers to create effective deployment plans
Facilitate learning and coaching sessions in store classroom and special events (up to 50% of time)

PERFORMANCE
Manage the budget and measure the ROTI for assigned area
Monitor the Training KPIs according to the global frame work (NPS Retention Behaviours ROTI)
Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales
COMMUNICATIONS
Be the voice of the Retail Academy
Develop and execute communication strategies tied to the Business Training projects
Be a Change Management leader for all Business Training processes and Retail evolution
PROJECT DELIVERY
Collect maintain and share project timelines and content delivery dates
Ensure training content and delivery is meeting communicated expectations

Requirements
FUNCTIONAL
Min. 7 yrs in the Retail Industry (ideally including Retail shop floor background)
Previous experience in training departments and/or in roles where training and developing others
was part of the job mission
Project Management
Familiar working with Business stakeholders at all levels of an organization
Strong Retail Business Orientation
Knowledge of adult learning techniques
Proven experience of presentation and people development
Experience in Digital Learning
Good analytics approach
International experience and Strong cultural sensitivity
Fluency in English; knowledge of other languages is appreciated.
Well spoken agile approach can do attitude and high teamwork skills

BEHAVIOUR

Thinks in a connected way understanding how own decisions impact others
Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
Work beyond hierarchy to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
A flexible mindset at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
Makes things happen with and through others and takes accountability for own actions

Key challenges
The role involves a high number of stakeholders (internal and external) and requires influencing skills.
Agility in the approach and in reviewing priorities in line with the business needs
Balancing a global approach with local needs

Job Type

Start Date

Schedule

Organization